NHS Welsh-Speaking Booking Coordinator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board in Wrexham is seeking reliable staff to join the patient booking department based at Wrexham Maelor Hospital. You will work in a busy call centre, booking outpatient clinic appointments and theatre procedures, with a focus on clear communication under pressure.

The role requires excellent Welsh language skills and the ability to work as part of a team, handling waiting lists and coordinating bookings while providing a courteous, patient-focused service.

Qualifications

• GCSE Maths and English at A-C are required.
• NVQ3 or equivalent or experience in a busy office environment.
• IT knowledge of Microsoft packages.

Skills

Excellent communication skills

Teamwork

Call centre experience

Experience with general public

Education

GCSE Maths and English (A-C)

NVQ3 or equivalent or office experience

Tools

Microsoft Office

Job description

Betsi Cadwaladr University Health Board in Wrexham is seeking reliable staff to join the patient booking department based at Wrexham Maelor Hospital. You will work in a busy call centre, booking outpatient clinic appointments and theatre procedures, with a focus on clear communication under pressure.

The role requires excellent Welsh language skills and the ability to work as part of a team, handling waiting lists and coordinating bookings while providing a courteous, patient-focused service.