Patient Access & Booking Centre Lead

NHS; Wrexham; Remote; GBP 33,000 - 40,000; Part time

Benefits offered by this job

Work-life balance policies

Disability Confident Employer

Job summary

The NHS in Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC) at Wrexham Maelor Hospital. The role focuses on leading booking operations, prioritising clinical urgency, and ensuring RTT targets are met, while supporting capacity planning and data governance.

With 30 hours per week (Tue-Fri, 09:00-17:00), you will develop leadership skills within a dynamic health environment and contribute to high-quality patient care and service improvements.

Qualifications

• Educated to degree level or equivalent level of work experience and knowledge.
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development
• ECDL or Equivalent

Responsibilities

• Support the day-to-day operations of the Patient Access and Booking Centre.
• Supervise Booking Clerks, ensuring patients are booked according to priority and RTT requirements.
• Monitor waiting lists, capacity and demand information, escalating risks appropriately.
• Ensure accurate management of patient pathways and data quality.
• Work with clinical services to maximise capacity utilisation and achieve targets.
• Assist in service improvements and new ways of working.
• Support staff performance, training and development.
• Produce and present performance information for decision-making.
• Deputise for the PABC Manager as required.

Skills

Statistics

Data presentation

Organization skills

Leadership

Coaching

Change mgmt

Communication

Welsh

Initiative

Staff relations

Approachable

Education

Degree level or equivalent

NVQ L4/diploma in admin

CPD evidence

ECDL or equivalent

Tools

Microsoft Office

WPAS

Excel

Outlook

Word

Job description

The NHS in Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC) at Wrexham Maelor Hospital. The role focuses on leading booking operations, prioritising clinical urgency, and ensuring RTT targets are met, while supporting capacity planning and data governance.

With 30 hours per week (Tue-Fri, 09:00-17:00), you will develop leadership skills within a dynamic health environment and contribute to high-quality patient care and service improvements.