PABC Booking Clerk

NHS; Wrexham; Remote; GBP 27,000 - 28,000; Part time

Job summary

Betsi Cadwaladr University Health Board in Wrexham is seeking a Part-time Booking Clerk (Band 3) to join the patient booking team at Wrexham Maelor Hospital. The role involves handling outpatient clinic appointments and theatre bookings in a busy call centre environment.

Welsh language proficiency is essential. You will need good communication, accuracy, and the ability to manage waiting lists while delivering great service to patients.

Qualifications

• GCSE Maths and English at A-C.
• NVQ3 or equivalent in a busy office environment.
• IT literacy with proficient Microsoft Office skills.
• Understanding of Medical terminology and NHS experience.
• Experience working with NHS systems.

Responsibilities

• Book outpatient clinic appointments and theatre procedures in a busy call centre.
• Manage waiting lists and book patients.
• Provide accurate information with clear communication under pressure.
• Be part of a team providing patient-centred service.

Skills

Call centre

NHS systems

Microsoft Office

Public interaction

Medical terminology

Education

GCSE Maths & English

NVQ3 or equivalent

IT literacy

NHS terminology familiarity

NHS systems experience

Tools

Microsoft Office

NHS IT systems

Job description

Main area Booking Clerk Grade Band 3 Contract Permanent Hours Part time - 22 hours per week (09.00-17.00 with 30 minutes lunch days to be agreed) Job ref 050-AC221-1026W-A

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Wrexham Maelor Hospital Town Wrexham Salary £26,813 - £27,890 per annum pro rata Salary period Yearly Closing 28/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital.

We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualification

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages
• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public
• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

• Ability to work as part of a team
• Previous waiting list management

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.