PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board in Wrexham is seeking reliable staff to join the patient booking department based at Wrexham Maelor Hospital. You will work in a busy call centre, booking outpatient clinic appointments and theatre procedures, with a focus on clear communication under pressure.

The role requires excellent Welsh language skills and the ability to work as part of a team, handling waiting lists and coordinating bookings while providing a courteous, patient-focused service.

Qualifications

• GCSE Maths and English at A-C are required.
• NVQ3 or equivalent or experience in a busy office environment.
• IT knowledge of Microsoft packages.

Skills

Excellent communication skills

Teamwork

Call centre experience

Experience with general public

Education

GCSE Maths and English (A-C)

NVQ3 or equivalent or office experience

Tools

Microsoft Office

Job description

Job Overview

The ability to speak Welsh is essential for this post

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualification

Essential Criteria

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

Desirable criteria

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

Essential criteria

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

Desirable criteria

• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

Essential criteria

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

Desirable criteria

• Previous waiting list management