Patient Access & Booking Centre Lead

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC). You will support the PABC Manager, lead booking clerks, monitor RTT and waiting lists, and drive service improvements to enhance patient care and capacity utilisation.

You will have experience in administration or team leadership, with strong data, performance reporting and leadership skills, plus the ability to work across clinical and administrative teams in

Qualifications

• Educated to degree level or equivalent level of work experience and knowledge
• GCSE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Responsibilities

• Support the day-to-day operations of the Patient Access and Booking Centre.
• Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
• Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
• Ensure accurate management of patient pathways and high standards of data quality and information governance.
• Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
• Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
• Support staff performance, training, development, appraisal processes and workforce planning activities.
• Produce, analyse and present performance information and reports to support operational decision-making.
• Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
• Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.

Skills

Understanding of statistics

Excellent communication skills

Keyboard skills

Organisational, time management, deleg

Leadership/coaching skills

Change management

Excellent written, verbal and presenta

Ability to use own initiative

Team worker

Welsh speaker

Education

Degree level

GCSE English & Maths

NVQ L4 or diploma in admin

CPD / continual professional development

Tools

Microsoft Office (Word/Excel/Outlook)

WPAS

CITO

IRIS

WAP

Job description

Betsi Cadwaladr University Health Board in North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC). You will support the PABC Manager, lead booking clerks, monitor RTT and waiting lists, and drive service improvements to enhance patient care and capacity utilisation.

You will have experience in administration or team leadership, with strong data, performance reporting and leadership skills, plus the ability to work across clinical and administrative teams in