Healthcare Admin & Patient Services Officer

Betsi Cadwaladr University Health Board; Tywyn; On-site; GBP 21,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking an experienced administrative professional to provide comprehensive administrative, clerical and reception support for a community hospital and associated outpatient services. You will be the front-line contact for patients, relatives and professionals, ensuring smooth patient pathways and a positive experience.

The role involves handling patient monies, petty cash, travel expenses, and general office finances, alongside

Qualifications

• The role requires excellent communication, organisational and customer service skills.

Responsibilities

• Provide comprehensive administrative, clerical and reception support for the community hospital and outpatient services.
• Act as a key point of contact for patients, relatives, visitors, healthcare professionals and external agencies.
• Support financial duties including handling patient monies, petty cash and travel expense payments.
• Assist with site security access systems, receipt of supplies and equipment and reporting maintenance issues.
• Support audit activities and contribute to service improvements.
• Provide flexible administrative support across the service as required.

Skills

Communication skills

Organisational skills

Customer service

Job description

Betsi Cadwaladr University Health Board (North Wales) is seeking an experienced administrative professional to provide comprehensive administrative, clerical and reception support for a community hospital and associated outpatient services. You will be the front-line contact for patients, relatives and professionals, ensuring smooth patient pathways and a positive experience.

The role involves handling patient monies, petty cash, travel expenses, and general office finances, alongside