Booking Clerk

NHS Jobs; Bolton; On-site; GBP 24,000 - 28,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a booking services administrator to provide efficient, effective scheduling for patients across services. You will help maintain robust booking systems and ensure patient pathways are managed according to policy.

Key duties include liaising with patients and carers to arrange appointments, cancellations and re-bookings, and managing non-attendance in line with the Access Policy, while supporting teams to meet local and national targets.

Responsibilities

• Provide an efficient and effective booking service to all patients accessing Trust services.
• Ensure robust systems that assist service users and staff to provide safe and effective services.
• Liaise with patients / carers to agree all appointments, attendances, cancellations and re-booking.
• Manage non-attendance in line with the Trusts Access Policy.

Job description

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy. Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately. Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy.

Manchester University NHS Foundation Trust