Patient Access & Admin Specialist

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a full-time Patient Administrator for the Patient Access team at West Middlesex University Hospital. The role requires delivering a comprehensive patient-focused administrative service in a busy environment, liaising with patients, clinicians and healthcare staff to ensure smooth workflow.

The post holder will work Monday to Friday, 9am-5pm, across the Patient Access area, handling data entry, appointments, queries and escalation

Qualifications

• Experience in an administrative capacity within a busy environment.
• Proven ability to handle complex telephone queries with professionalism.
• Excellent communication skills, written and verbal, with the ability to interact with patients and colleagues.

Responsibilities

• Provide a customer-focused administrative service to patients and visitors.
• Support high-quality, safe, and compassionate care through efficient admin processes.
• Handle patient data accurately and liaise with clinicians and staff as needed.
• Coordinate with departments such as A&E, main reception, and wards to ensure smooth workflow.
• Manage telephone enquiries, messages, and appointments with prioritisation and discretion.

Skills

Communication

Phone handling

Teamwork

Education

GCSE English & Maths

A-level English & Maths

Tools

Windows OS

PAS system

Microsoft Office

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a full-time Patient Administrator for the Patient Access team at West Middlesex University Hospital. The role requires delivering a comprehensive patient-focused administrative service in a busy environment, liaising with patients, clinicians and healthcare staff to ensure smooth workflow.

The post holder will work Monday to Friday, 9am-5pm, across the Patient Access area, handling data entry, appointments, queries and escalation