Clinical Admin Team Leader

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 38,000 - 50,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Clinical Admin Team Leader for Maternity at the West Middlesex site to oversee the Outpatients admin team and ensure efficient processes and high standards of service.

The role focuses on leading, developing and coordinating staff, maintaining patient-focused service delivery, and adapting to changing service demands while upholding the Trust values.

Responsibilities

• Manage and lead a team of administrators and organise workload and cover.
• Recruit and induct new staff members, identify training and support required by individuals and manage performance.
• Drive forward excellent standards of customer service and take action where service falls short of required or does not uphold Trust values.
• Deliver a high quality, safe and compassionate healthcare service to patients.
• Ensure that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance within Outpatients.
• Demonstrate excellent communication skills, prioritise workload, motivate others and adapt to changing demands.

Job description

Clinical Admin Team Leader for Maternity

West Middlesex site

Monday - Friday 9am-5pm, with the occasional Saturday

We are looking for an enthusiastic patient focused individual to join our Outpatients team. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

As a Team Leader in Patient Access you will manage and lead a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.

The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values.

The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients.

They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance within Outpatients.

They will have excellent communication skills, ability to prioritise own workload, ability to motivate and enthuse others and have a positive and flexible approach to the changing demands and opportunities of the service

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Alison Hilton Job title: JSM Email address: [e-mail] Telephone number: 0203 315 1640