Practice Administrator - Primary Healthcare Support

West London NHS Trust; Southall; On-site; GBP 20,000 - 24,000; Full time

Job summary

West London NHS Trust is seeking a Practice Administrator to join the Primary Healthcare team. You will provide administrative, secretarial, and reception support to GPs, nurses, dentists, chiropodists and opticians, coordinating appointments and referrals in a fast-paced environment.

You will manage diaries, take minutes, organise meetings, and maintain records across wards and external providers. A proactive and detail‑oriented approach will help ensure timely patient access to care.

Qualifications

• GCSE level or higher (grade C or above).
• RSA, shorthand/typing.
• NVQ in Administration level 2 or equivalent or significant relevant experience or NVQ level 3.
• Significant administrative experience, including diary management.
• Experience taking minutes and organising meetings, some at senior level.
• Experience within NHS/primary healthcare, ideally in mental health.

Responsibilities

• Coordinate appointments and manage referrals for a multidisciplinary team.
• Track patient pathways and provide comprehensive administrative and secretarial support.
• Maintain efficient booking systems for clinics and liaise with wards and external providers.
• Arrange meetings, take minutes, and manage records and databases.
• Ensure a welcoming, professional environment within the Primary Healthcare Centre.
• Support service delivery and contribute to continuous service improvement.

Skills

Diary management

Minutes taking

Meeting coordination

Multidisciplinary teamwork

PowerPoint

Administrative support

Education

GCSE or higher

RSA shorthand/typing

NVQ in Administration (level 2 or 3)

Tools

RIO/EMIS

PowerPoint

Job description

West London NHS Trust is seeking a Practice Administrator to join the Primary Healthcare team. You will provide administrative, secretarial, and reception support to GPs, nurses, dentists, chiropodists and opticians, coordinating appointments and referrals in a fast-paced environment.

You will manage diaries, take minutes, organise meetings, and maintain records across wards and external providers. A proactive and detail‑oriented approach will help ensure timely patient access to care.