Pathway Coordinator

NHS Jobs; Carlisle; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is recruiting a full-time Pathway Coordinator (Band 4) to support the North Cumbria CTT Administration Team. The role involves 37.5 hours per week, travel to other sites, and sits within an transforming service with development opportunities.

You will input patient data into RiO, monitor performance, and provide admin support to a large team while maintaining high organisational standards and excellent communication.

Qualifications

• Experience gathering inputting patient data into RiO and monitoring performance data.
• Proven administrative support to a large team with strong organization.
• Good communication skills, both written and verbal, and ability to manage fluctuating workloads.
• Knowledge of NHS procedures and policies and clinical terminology.

Responsibilities

• Provide administrative support to North Cumbria CTT Administration Team.
• Collect, input and manage patient data in RiO and monitor performance targets.
• Maintain smooth service delivery and ensure processes are followed.
• Minimise downtime by effective prioritisation and coordination across sites.
• Take notes and minutes; live typing as required; support the leadership team.

Skills

Communication skills

Interpersonal skills

Shorthand

MS Excel

Notes/minuting

Microsoft Office

Education

OCR/RSA Level 3 qualification

GCSE/O-Level qualification

NVQ Level 3 in Customer Care

NVQ Level 3 in Business Administration

Tools

RiO

Microsoft Office

Stock ordering systems

Petty cash systems

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Pathway Coordinator

The closing date is 13 October 2026

North Cumbria Community Treatment Team (CTT) Administration Team

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 4 administrator to join our transforming team in North Cumbria as a Pathway Coordinator.

Travel will be necessary for this role around other North Cumbria sites so the post holder must be able to meet the mobility requirements of the role.

We are seeking someone who has an interest supporting the clinical team in ensuring they meet targets and clinical standards in a timely manner. The successful applicant will need a proactive innovative approach and have experience of developing and managing systems.

This is a very busy service, and the post holder would be responsible for the administrative function within this service. The successful candidate will work alongside our leadership team to ensure that the service runs efficiently, performance targets are monitored and processes are followed.

This post could provide an ideal development opportunity for an existing NHS employee looking to develop further administrative and pathway coordination skills working autonomously within an exciting, transforming service. The post will provide training and development opportunities.

Full support will be provided by an experienced Administration Manager as well as the service leads.

Please note remote working opportunities cannot be considered for this role.

The successful applicant would start as soon as operationally able.

Please find attached job description for full details.

This vacancy may close early if a sufficient number of applications are received.

Main duties of the job

The post hold must be able to demonstrate:

• Experience of gathering and inputting patient related data onto patient electronic record systems (RiO).
• Experience of monitoring performance data.
• Experience of providing administrative support to a large team.
• Good organisational skills and must be able to prioritise a fluctuating workload in order to meet the demands of the service.
• Provides agreed levels of support to CTT to maintain cover in the absence of peer/s.
• To evidence high levels of organisational skills.
• To evidence outstanding communication skills both written and verbal.
• Proficiency in the Microsoft Suite - This role will involve daily use of Microsoft Excel so there is an expectation that proficiency level is of an intermediate level.
• Proven experience of note taking skills/organising and minuting meetings - Live typing is to be expected with this role.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Education and Qualification

• OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 or QCF Level 3 in Customer Care (or equivalent)
• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)

Knowledge and Experience

• Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience Audio Typing qualification or demonstrable equivalent experience
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
• Good working knowledge of office procedures
• Knowledge of NHS procedures and Policies
• Experience of data collection and analysis
• Good organisational and planning skills
• Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
• Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
• Experience using stock ordering systems and petty cash systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Shorthand skills

Additional Requirements

• Able to meet the mobility requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust