Pathway Coordinator

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Carlisle; On-site; GBP 28,000 - 31,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking a full-time Band 4 administrator in North Cumbria to join the Community Treatment Team (CTT) Administration Team. The role involves handling patient data, performance monitoring and supporting a busy clinical team across sites.

Travel across North Cumbria is required; the post supports the leadership team to ensure efficient service delivery.

Qualifications

• OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 or QCF Level 3 in Customer Care (or equivalent)
• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)

Responsibilities

• Demonstrate excellent communication and interpersonal skills in written and verbal form
• Provide administrative support to a large team
• Input and manage patient data in RiO and maintain patient records
• Assist with data collection, reporting and meeting note-taking
• Support the administration function to ensure efficient service delivery (minuting meetings, live typing)

Skills

Communication skills

Interpersonal skills

Shorthand

Microsoft Excel

Office suite

Education

OCR/RSA Level 3 in Word/Text Processing

GCSE/O-Level equivalent

NVQ Level 3 in Customer Care

NVQ Level 3 in Business Administration

Tools

RiO

Stock ordering systems

Petty cash systems

Job description

Main area Administrative and Clerical - Specialist Services North Cumbria Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (North Cumbria CTT operates Monday-Friday 9am to 5pm. Appointee must be able to commit to this working pattern.) Job ref 263-CCG26-312-AD-A

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Civic Centre Town Carlisle Salary £28,392 - £31,157 per annum Salary period Yearly Closing 13/10/2026 23:59

Band 4

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We are on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we have got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We are always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

North Cumbria Community Treatment Team (CTT) Administration Team

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 4 administrator to join our transforming team in North Cumbria as a Pathway Coordinator.

Travel will be necessary for this role around other North Cumbria sites so the post holder must be able to meet the mobility requirements of the role.

We are seeking someone who has an interest supporting the clinical team in ensuring they meet targets and clinical standards in a timely manner. The successful applicant will need a proactive innovative approach and have experience of developing and managing systems.

This is a very busy service, and the post holder would be responsible for the administrative function within this service. The successful candidate will work alongside our leadership team to ensure that the service runs efficiently, performance targets are monitored and processes are followed.

This post could provide an ideal development opportunity for an existing NHS employee looking to develop further administrative and pathway coordination skills working autonomously within an exciting, transforming service. The post will provide training and development opportunities.

Full support will be provided by an experienced Administration Manager as well as the service leads.

Main duties of the job

The post hold must be able to demonstrate:

• Experience of gathering and inputting patient related data onto patient electronic record systems (RiO).
• Experience of monitoring performance data.
• Experience of providing administrative support to a large team.
• Good organisational skills and must be able to prioritise a fluctuating workload in order to meet the demands of the service.
• Provides agreed levels of support to CTT to maintain cover in the absence of peer/s.
• To evidence high levels of organisational skills.
• To evidence outstanding communication skills both written and verbal.
• Proficiency in the Microsoft Suite - This role will involve daily use of Microsoft Excel so there is an expectation that proficiency level is of an intermediate level.
• Proven experience of note taking skills/organising and minuting meetings - Live typing is to be expected with this role.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

The successful applicant would start as soon as operationally able.

For informal discussions or site visits please refer to the contact information section.

Please note remote working opportunities cannot be considered for this role.

Person specification

Education and Qualification

• OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 or QCF Level 3 in Customer Care (or equivalent)
• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)

Knowledge and Experience

• Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience Audio Typing qualification or demonstrable equivalent experience
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
• Good working knowledge of office procedures
• Knowledge of NHS procedures and Policies
• Experience of data collection and analysis
• Good organisational and planning skills
• Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
• Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
• Experience using stock ordering systems and petty cash systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Shorthand skills

Additional Requirements

• Able to meet the mobility requirements of the post

Please note, due to changes implemented by the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.