Administration Assistant

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is seeking a full-time Administration Assistant at the Civic Centre in Carlisle. The role is Band 2, 37.5 hours per week, permanent, and focuses on front-facing reception duties to support adult mental health services across North Cumbria.

You will join a supportive team with opportunities for training via CNTW Academy and development within the East Community Treatment Team.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Front-facing reception duties within a busy clinic site.

Skills

Front-facing reception

Call handling

Organisational skills

Prioritisation

Microsoft Office

Diary management

Team support

RiO knowledge

Driving licence

Education

Level 1 English & Maths

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Level 2 Maths/English in progress

Tools

RiO

Microsoft Office

Job description

Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Civic Centre operates Monday-Friday 9am-5pm. Appointee must be able to commit to this core working pattern.) Job ref 263-CCG26-341-AD-A

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Civic Centre Town Carlisle Salary £25,272 per annum Salary period Yearly Closing 09/10/2026 23:59

Administration Assistant

Band 2

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

East Community Treatment Team (CTT) Administration Team - Front-facing Administration Assistant for the Civic Centre, Carlisle.

An opportunity has arisen for a full-time (37.5 hours per week) permanent B2 Administration Assistant to join our transforming East Cumbria CTT.

This post is to cover front-facing reception duties at the Civic Centre, Carlisle to provide a range of administrative duties for the clinic site. As this role is primarily to focus on reception within this busy department high level customer service skills both in person and by telephone are crucial to the success of this role. This role offers an opportunity to contribute to the smooth running of adult mental health services across North Cumbria.

It is desirable the candidate has experience of working in a similar environment with previous secretarial experience due to the demands of the role. Otherwise, this post could provide an ideal development opportunity for those wishing to begin their career with the NHS and want to learn further administrative skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy.

Full support with be provided by the team of administrators based on site.

Please note there may be occasionswhen you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

Main duties of the job

The post holder will be able to evidence:

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
• Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.

  The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

  The post holder may also undertake additional duties as directed by the Administration Team Lead.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.

The successful applicant would start as soon as operationally able.

For informal discussions or site visits please refer to the contact information section.

Please note remote working opportunities cannot be considered for this role.

This vacancy may close early if a sufficient number of applications are received.

Please find attached job description for full details.

We welcome your application.

Person specification

Education and Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.2
• Ability to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disposition

• Discrete in handling confidential and sensitive information.
• Able to work in accordance with Trust values and attitudes.
• Must be able to demonstrate an understanding of equality and diversity.
• Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
• Diplomacy.

Role/Team specific requirements

• Team Player
• Flexible with working arrangements.

Additional Requirements

• Able to meet the mobility requirements for the post

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.