Administration Assistant

NHS Jobs; Carlisle; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is seeking an Administration Assistant for the East Community Treatment Team in Carlisle. The role covers front-facing reception duties with a focus on delivering high-quality customer service in person and by telephone.

The post offers training and development opportunities via CNTW Academy. Fitting candidates will join a supportive team, working 37.5 hours per week with occasional travel to other North Cumbria bases.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (RiO).
• Desirable: Have a current driving licence and access to a car.

Skills

Front-facing reception

Call handling

Organisational skills

Diary management

Microsoft Office

Customer service

Data input

Team player

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Level 1 English & Maths

Working towards Level 2 Maths and English

Tools

RiO

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 09 October 2026

East Community Treatment Team (CTT) Administration Team - Front-facing Administration Assistant for the Civic Centre, Carlisle.

An opportunity has arisen for a full-time (37.5 hours per week) permanent B2 Administration Assistant to join our transforming East Cumbria CTT.

This post is to cover front-facing reception duties at the Civic Centre, Carlisle to provide a range of administrative duties for the clinic site. As this role is primarily to focus on reception within this busy department high level customer service skills both in person and by telephone are crucial to the success of this role. This role offers an opportunity to contribute to the smooth running of adult mental health services across North Cumbria.

It is desirable the candidate has experience of working in a similar environment with previous secretarial experience due to the demands of the role. Otherwise, this post could provide an ideal development opportunity for those wishing to begin their career with the NHS and want to learn further administrative skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy.

Full support with be provided by the team of administrators based on site.

Please note there may be occasionswhen you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

Main duties of the job

The post holder will be able to evidence:

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
• Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.

  The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

  The post holder may also undertake additional duties as directed by the Administration Team Lead.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

The successful applicant would start as soon as operationally able.

Please note remote working opportunities cannot be considered for this role.

This vacancy may close early if a sufficient number of applications are received.

Please find attached job description for full details.

Person Specification

Education and Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.2
• Ability to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disposition

• Discrete in handling confidential and sensitive information.
• Able to work in accordance with Trust values and attitudes.
• Must be able to demonstrate an understanding of equality and diversity.
• Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
• Diplomacy.

Role/Team specific requirements

• Team Player
• Flexible with working arrangements.

Additional Requirements

• Able to meet the mobility requirements for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust