ENT Patient Pathway Navigator & Clinic Scheduler

Uhleicester; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Patient Pathway Coordinator to provide comprehensive administrative support for ENT services across Leicester Royal Infirmary (LRI) and EMPCC. The role involves managing clinician diaries, preparing clinic lists, processing referrals, and ensuring RTT and cancer pathway targets are met.

Responsibilities include handling referrals, updating patient data across NHS systems, booking follow-ups on PAS, and supporting service delivery while

Qualifications

• GCSEs as a minimum qualification.
• NVQ III (or equivalent) and relevant administration experience.
• Experience with RTT/Clinic Management and Waiting List processes.
• Familiarity with CLAIT or equivalent basic IT skills.
• Experience using NHS IT systems and standard procedures (e.g., Excel, ORMIS).
• Data quality and PTL exposure are advantageous.

Responsibilities

• Liaise with clinicians to check clinic availability and schedule appointments.
• Monitor and report clinic cancellations and utilization.
• Prepare case notes and ensure documentation is available for clinics.
• Manage patient communications and update demographic data across systems.
• Handle patient enquiries and appointment-related queries.
• Plan patient pathways to meet elective care standards.
• Provide PAS training and support to staff.

Skills

Diary management

Customer service

Data entry

Communication

Education

GCSEs

NVQ III or equivalent

RTT/Clinic Management/Waiting List experience

CLAIT

NHS IT systems knowledge

Tools

Excel

PowerPoint

ORMIS

Booking systems

Job description

University Hospitals of Leicester NHS Trust is seeking a Patient Pathway Coordinator to provide comprehensive administrative support for ENT services across Leicester Royal Infirmary (LRI) and EMPCC. The role involves managing clinician diaries, preparing clinic lists, processing referrals, and ensuring RTT and cancer pathway targets are met.

Responsibilities include handling referrals, updating patient data across NHS systems, booking follow-ups on PAS, and supporting service delivery while