Pathway Support Co-ordinator

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 12,000 - 19,000; Part time

Job summary

University Hospitals of Leicester NHS Trust is seeking a part-time administrative colleague to support the ENT reception and related office admin duties. The role involves patient registration, processing clinic outcomes, and updating case notes across multiple ENT areas.

You will book appointments, manage waiting lists, and use the NerveCentre system with a focus on accuracy. The successful candidate will have strong customer service skills, excellent organisational abilities, and the ability

Qualifications

• Experience providing administrative support in a clinical/reception setting.
• Strong customer/patient service orientation with accuracy under pressure.
• Ability to prioritise workload and work both autonomously and in a team.

Responsibilities

• Provide general administrative support to the ENT CMG area and cover ENT Reception and office admin duties.
• Prepare and retrieve patient case notes and update case note tracking, calender view for appointments.
• Book appointments and add patients to waiting lists using appropriate systems.
• Ensure accurate and timely processing of clinic outcomes and patient communication.

Skills

Organisational skills

Communication skills

Attention to detail

Prioritising workload

Customer service

Tools

NerveCentre system

Job description

Provide general administrative support to the CMG area. To work within a team ensuring cover is provided at all times to maintain an essential service in ENT Reception and in office admin duties. The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department. Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, book appointments, To utilise the nervecentre system to update case note tracking, calender view for appointment and good attention to detail skills.

The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support. Part time with a view of flexiblty in hours, current advertised vacancy is for 20.5 hours per work. You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and elevate any problems to the Pathway coordinator in a timely manner. You must also have good communication skills and the ability to work both as part of a team and autonomously. The successful candidate will be required to have excellent customer services to support ENT Reception clinic duties and provide patients with all admin queries. Must be computer literate and be able to use your own initiative and discretion. You must have enthusiasm for their work and an excellent 'team' working ethos; which is essential to service success. If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: https://www.uhleicester.nhs.uk