Pathway Support Co-ordinator

Uhleicester; Leicester; On-site; GBP 13,000 - 16,000; Part time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Pathway Support Co-ordinator for ENT reception duties and administration. The role is part-time (20.5 hours per week) with flexible hours, and closing date is 22 October 2026.

The post involves handling referrals, booking appointments, and maintaining case notes with accuracy and discretion. You will work in a collaborative team, provide high-quality customer service to patients, and support clinic administration across multiple areas as

Qualifications

• Experience of NHS systems and procedures.
• Educated to GCSEs or equivalent; administration experience preferred.
• Proficiency with Excel, PowerPoint and NHS booking systems.

Responsibilities

• Provide general administrative support to the CMG area.
• Maintain ENT Reception and office admin duties with team cover.
• Manage referrals, bookings and waiting lists; update case notes and Nervecentre.

Skills

NHS systems

Excel

PowerPoint

Booking systems

Education

GCSEs or equivalent

Administration experience

Tools

Nervecentre system

ORMIS

Booking systems

Job description

Go back University Hospitals of Leicester NHS Trust

Pathway Support Co-ordinator

The closing date is 22 October 2026

The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.

Part time with a view of flexiblty in hours, current advertised vacancy is for 20.5 hours per work.

You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escape any problems to the Pathway coordinator in a timely manner.

You must also have good communication skills and the ability to work both as part of a team and autonomously.

The successful candidate will be required to have excellent customer services to support ENT Reception clinic duties and provide patients with all admin queries. Must be computer literate and be able to use your own initiative and discretion. You must have enthusiasm for their work and an excellent 'team' working ethos; which is essential to service success.

Main duties of the job

Provide general administrative support to the CMG area.

To work within a team ensuring cover is provided at all times to maintain an essential service in ENT Reception and in office admin duties.

The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.

Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, book appointments, To utilise the nervecentre system to update case note tracking, calender view for appointment and good attention to detail skills.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

To receive referrals and make new and follow up appointments including Virtual referrals.

To ensure full utilisation of clinic slots.

To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy

Add patients to appropriate waiting lists including booking of virtual appointments.

Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.

Maintain a separate to do list which identifies any patient related tasks the consultant has asked.

Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.

Photocopying, filing, or any administrative duties as deemed necessary to support the clinical and non-clinical staff.

To take telephone enquiries for the referrals team and respond appropriately and as directed.

Clinic preparation specifically retrieval of notes, filing, tracking in and out

To utilise the Nervecentre system to update case note tracking.

To ensure all information relevant to the outpatient appointment is recorded in the case notes/CITO and Nervecentre.

To ensure all outcomes are recorded accurately both paper and electronic

To update Trust missing data report using missing data worklist from nervecentre.

Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, and assistance with contacting patients.

(Please refer to the job description/person specification for further details)

Person Specification

Communication

• Must be a team player
• Able to maintain confidentiality
• Exposure to dealing with complaints

Trust Values

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Qualifications

• Educated to GCSEs standard/equalivant
• Equivalent training and experience gained in administration post
• Experience of NHS systems and procedures Excel, Power point, ORMIS, Booking systems
• RTT/Clinic Management/Waiting List or relevant experience

Experience

• Experience of dealing with customers/patients
• Medical administration experience
• Experience working in a large, complex organisation

Planning and Organization

• Planning and Organisation skills with the ability to prioritise schedules and workloads
• Ability to look ahead to ensure clinic timescales are met at all times

EDI

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs

Others

• Able to act on own initiative
• Ability to assess information and take steps to address any shortfalls
• Ability to work without close supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust