Parts Telesales Advisor

Sandicliffe Ltd; Nottingham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary with bonus

Comprehensive training

Clear career progression opportunities

Employee discounts

Supportive leadership and team culture

Job summary

Sandicliffe Ltd in Nottingham is looking for a motivated Telesales Parts Advisor to join our Parts Plus Nottingham team. You will handle inbound and outbound sales calls, identify and supply vehicle parts, and build lasting relationships with trade and retail customers.

You will generate sales opportunities, prepare quotations, process orders and follow up enquiries, while working to individual and team targets and maintaining excellent customer satisfaction.

Qualifications

• Experience in telesales or sales environments with customer focus.
• Knowledge of automotive parts is advantageous but training will be provided.
• Strong communication and relationship-building skills.

Responsibilities

• Handle inbound and outbound sales calls with trade and retail customers.
• Identify, source, and supply vehicle parts accurately and efficiently.
• Build lasting customer relationships through excellent service and product knowledge.
• Generate sales opportunities and proactively promote Parts Plus products and services.
• Prepare quotations, process orders, and follow up customer enquiries.
• Work towards individual and team sales targets while maintaining outstanding customer satisfaction.
• Collaborate with warehouse, delivery, and workshop teams to ensure timely fulfilment of orders.
• Maintain accurate customer, pricing, and sales records using internal systems.
• Stay up to date with automotive parts, products, promotions, and industry developments.

Skills

Telesales

Automotive parts knowledge

Customer service

Communication

Tools

CRM systems

MS Office

Job description

Join Sandicliffe and Help Keep the UK's Vehicles Moving

At Sandicliffe, we're passionate about delivering outstanding customer service and supplying the right automotive parts at the right time. We're looking for a motivated and customer-focused Telesales Parts Advisor to join our growing Parts Plus Nottingham team.

This is an exciting opportunity for someone who enjoys building relationships, achieving results, and providing exceptional support to trade and retail customers. Whether you already have experience in automotive parts sales or come from a strong customer service or telesales background, we'd love to hear from you.

As part of a supportive and collaborative team, you'll play a key role in helping customers identify, source, and order the parts they need while contributing to the success of one of the UK's leading automotive parts businesses.

Key Responsibilities

• Handle inbound and outbound sales calls with trade and retail customers.
• Identify, source, and supply vehicle parts accurately and efficiently.
• Build lasting customer relationships through excellent service and product knowledge.
• Generate sales opportunities and proactively promote Parts Plus products and services.
• Prepare quotations, process orders, and follow up customer enquiries.
• Work towards individual and team sales targets while maintaining outstanding customer satisfaction.
• Collaborate with warehouse, delivery, and workshop teams to ensure timely fulfilment of orders.
• Maintain accurate customer, pricing, and sales records using internal systems.
• Stay up to date with automotive parts, products, promotions, and industry developments.

What We're Looking For

• Experience in telesales, automotive parts, customer service, retail, or a sales environment would be advantageous.
• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Strong organisational skills with attention to detail.
• A proactive approach and passion for delivering exceptional customer service.
• Ability to work collaboratively within a team and independently when required.
• Knowledge of automotive parts would be beneficial; however, full training will be provided for the right candidate.
• Basic IT skills and confidence using computer-based systems.

Why Join Sandicliffe?

• Competitive salary with performance-related bonus opportunities.
• Comprehensive training and ongoing professional development.
• Clear career progression opportunities across the Sandicliffe Group.
• Employee discounts and additional company benefits.
• Supportive leadership and a collaborative team culture.
• An inclusive workplace where everyone's contribution is valued.
• Opportunity to work with a respected and established automotive business serving customers across the region.

Diversity, Equity & Inclusion

At Sandicliffe, we believe that diverse teams drive innovation, better decision-making, and stronger customer experiences. We are committed to creating an inclusive workplace where every colleague feels respected, supported, and empowered to succeed.

We welcome applications from people of all backgrounds, experiences, identities, and communities. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

All employment offers are conditional upon the successful completion of relevant pre-employment checks.