Senior Parts Advisor With Telesales

Simply Jobsworth; West Bromwich; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Training & progression

Permanent role

Supportive team

Established business

Job summary

Simply Jobsworth in West Bromwich is seeking a Senior Parts Advisor / Telesales Executive to join our established automotive business. You will manage customer enquiries, identify parts, and proactively develop sales opportunities.

This role blends technical parts knowledge with a strong customer-focused sales approach, including quotations, order processing, and upselling. You will liaise with suppliers on lead times, assist with stock control, and support the wider parts team to ensure

Qualifications

• Experience as a Parts Advisor in the automotive sector.
• Strong knowledge of automotive parts and components.
• Proven telesales or sales experience.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Good IT skills and experience using parts cataloguing systems.
• Organised, proactive and commercially minded approach.

Responsibilities

• Handling incoming parts enquiries from trade and retail customers.
• Accurately identifying and sourcing vehicle parts and accessories.
• Producing quotations and processing customer orders.
• Building and maintaining strong customer relationships.
• Maximising sales through proactive telesales activity and upselling.
• Liaising with suppliers regarding product availability and lead times.
• Assisting with stock control and inventory management.
• Supporting the wider parts department to ensure excellent service levels.

Skills

Parts Advisor experience

Automotive parts knowledge

Telesales/sales experience

Communication skills

Fast-paced environment

IT and cataloguing systems

Organised & proactive

Tools

Parts cataloguing software

Job description

Senior Parts Advisor / Telesales Executive

Location: West Bromwich, B70

Salary: £29,000 - £31,000 per annum (DOE)

Job Type: Full-Time, Permanent

About the Role

We are currently seeking an experienced and motivated Senior Parts Advisor / Telesales Executive to join a well-established automotive business in West Bromwich.

This role combines technical parts expertise with a strong customer-focused sales approach. You will be responsible for managing customer enquiries, identifying and supplying vehicle parts, and proactively developing sales opportunities with both existing and new customers.

Key Responsibilities

• Handling incoming parts enquiries from trade and retail customers
• Accurately identifying and sourcing vehicle parts and accessories
• Producing quotations and processing customer orders
• Building and maintaining strong customer relationships
• Maximising sales through proactive telesales activity and upselling
• Liaising with suppliers regarding product availability and lead times
• Assisting with stock control and inventory management
• Supporting the wider parts department to ensure excellent service levels

Candidate Requirements

• Previous experience as a Parts Advisor within the automotive sector
• Strong knowledge of automotive parts and components
• Proven telesales or sales experience
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Good IT skills and experience using parts cataloguing systems
• Organised, proactive and commercially minded approach

What's on Offer

• Competitive salary of £29,000 - £31,000 depending on experience
• Stable, permanent employment
• Opportunities for training and career progression
• Supportive team environment
• Established and reputable business

If you have automotive parts experience and enjoy building customer relationships while driving sales, we'd love to hear from you.