Parts Sales Advisor

Orion Electrotech; Dorking; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Profit-related bonus scheme

25 days holiday plus Bank Holidays

Enhanced pension scheme

Life assurance (5x salary)

Discount shopping portal

Cycle to Work scheme

Employee Assistance Programme

Ongoing training and developmentOpport

Free onsite parking

Career progression opportunities

Job summary

Orion Electrotech are seeking a Parts Sales Advisor to join their team in Dorking, Surrey. You will provide expert advice on spare parts, process orders accurately, and deliver a first-class service to customers.

You will respond to inquiries, identify correct parts, manage orders, and build strong relationships while supporting sales targets. The role offers a profit-related bonus, development opportunities, and onsite parking.

Qualifications

• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Strong organisational skills and ability to meet deadlines.
• Good IT skills, including Microsoft Office.

Responsibilities

• Responding to customer enquiries via phone and email.
• Identifying and supplying the correct parts for customer requirements.
• Processing orders accurately and efficiently.
• Providing updates on order status, availability, and delivery schedules.
• Building and maintaining strong customer relationships.
• Identifying opportunities to increase parts sales.
• Supporting the team in achieving sales and margin targets.
• Managing urgent orders and resolving customer issues promptly.
• Assisting with continuous improvement initiatives and business growth.

Skills

Customer service

Communication

Telephone skills

Organisation

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

Parts Sales Advisor Dorking, Surrey

Salary: £31,000 - £33,000 – Bonus

Full Time Permanent 37.5 Hours per Week

Are you a customer-focused professional with experience in sales, parts, or a technical environment? Do you enjoy building strong customer relationships and delivering outstanding service? If so, we'd love to hear from you.

We're looking for a Parts Sales Advisor to join a busy and supportive team, providing customers with expert advice and a first-class spare parts service. This is a fantastic opportunity for someone with strong communication skills who is looking to develop their career within a well-established and growing business.

What's on Offer?

• Salary of £31,000 - £33,000 depending on experience
• Profit-related bonus scheme
• 25 days holiday plus Bank Holidays
• Enhanced pension scheme
• Life assurance (5x salary)
• Discount shopping portal
• Cycle to Work scheme
• Employee Assistance Programme
• Ongoing training and development opportunities
• Free onsite parking
• Career progression opportunities

The Role

As a Parts Sales Advisor, you'll be responsible for supporting customers with their spare parts requirements, ensuring orders are processed accurately and efficiently while maintaining exceptional service levels.

Key responsibilities include:

• Responding to customer enquiries via phone and email
• Identifying and supplying the correct parts for customer requirements
• Processing orders accurately and efficiently
• Providing updates on order status, availability, and delivery schedules
• Building and maintaining strong customer relationships
• Identifying opportunities to increase parts sales
• Supporting the team in achieving sales and margin targets
• Managing urgent orders and resolving customer issues promptly
• Assisting with continuous improvement initiatives and business growth

About You

We're keen to speak with candidates who have:

• Excellent customer service and communication skills
• A professional and confident telephone manner
• Previous experience in a sales, customer service, parts, or technical support environment
• Strong organisational skills and the ability to work to deadlines
• Good IT skills, including Microsoft Office
• A proactive and positive approach to work
• The ability to thrive in a team environment while managing your own workload
• Experience within engineering, automotive, machinery, industrial equipment, plant, agricultural, or technical products would be highly advantageous.

If you're looking for a role that combines customer service, sales, and technical knowledge within a supportive business that invests in its people, we'd love to hear from you.