Parts Advisor New Ipswich, England, United Kingdom

Lookers Limited; Ipswich; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Structured pay scales

Generous annual leave

Family leave (maternity/adoption)

Paternity leave

Techscheme discounts

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

MyView PayNow

Will writing services

Gym discounts

Travel insurance

Job summary

Lookers Ipswich PartsPlus, part of a leading UK automotive retailer, seeks an experienced Parts Advisor to join our busy team in Ipswich. You will handle trade customer needs, process orders the same day, and maintain stock accuracy while delivering exceptional service.

You must have excellent communication skills, be a people person, and hold a full UK driving licence. A 6‑month probationary period applies and privacy protections are in place.

Qualifications

• Experience in a similar automotive parts role.
• Excellent verbal and written communication skills.
• Full UK driving licence.

Responsibilities

• Assist the Parts Manager with daily duties.
• Ensure stock is located correctly and rotated.
• Receive orders and process returns on the same day.
• Answer calls from customers and provide excellent customer care.
• Demonstrate product knowledge to maximise sales.
• Log stock discrepancies with the Parts Manager.

Skills

Communication skills

Teamwork

Customer service

Driving licence

Computer literacy

Tools

Stock system

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract:Permanent, full-time

Salary:Up to £31,000 basic (depending on experience), plus bonus

Working Hours:45 hours per week (Monday-Friday: 08:00 - 17:00 and alternate Saturdays: 08:00-13:00)

Are you a Parts Advisor or Telesales Advisor in search of a new challenge? You have arrived at the right place, here at Ipswich PartsPlus we are on the hunt for an experienced and enthusiastic Parts Advisor to join our successful team. PartsPlus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles.

This is an excellent opportunity for to join our friendly and professional team and be integral to the smooth running of our Ipswich PartsPlus parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.

As a Parts Advisor, you will ensure that all customers at trade areas are dealt with quickly and efficiently and that all orders are processed on the same day.You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.

Responsibilities

• Assisting the Parts Manager with daily duties
• Ensuring all items are correctly located and stock rotation is completed efficiently
• Receiving orders & ensuring returns are up to date
• Answering call from customers
• Providing excellent customer care
• Demonstrating exceptional product knowledge in order to maximise sales

Qualifications / Experience

You will have previous experience gained in a similar role within the automotive industry. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team. Due to the nature of this role, you must have a full UK Driving Licence.

If your applicationissuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.