Parts Supervisor

Howards Group; Ashton-under-Lyne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Howards Group is seeking a Parts Supervisor to join our Aftersales Team in Taunton. You will manage the parts department, process orders, and ensure accurate stock and delivery timelines while delivering excellent customer service.

The role requires at least 12 months of automotive parts or aftersales experience, a full driving licence, and familiarity with an automotive DMS. Monday–Friday, no weekend work, with training and progression opportunities.

Qualifications

• Minimum 12 months automotive parts or aftersales experience.
• Full driving licence required.
• Computer literate with knowledge of an automotive DMS.
• Flexible and a team player who can work across sites.

Responsibilities

• Taking retail and trade orders via email and front counter.
• Receiving and processing deliveries.
• Supervising the parts department and supporting staff.
• Building strong relationships between parts and the wider dealership.
• Minimising credits and returns by ensuring correct parts ordered first time.
• Managing stock inventory and replenishment.
• Supporting training and development of staff.
• Assisting workshop with parts needs.

Skills

Parts sales

Customer service

Negotiation

Stock control

Attention to detail

Teamwork

Tools

Automotive DMS

Job description

Date Posted: 2026-09-17T19:23:36

Location: Taunton, Greater Manchester, GB

Postcode: OL7 9

Additional Info: Any

Expiry Date: 2026-10-17T03:56:04.517

Job Description

Can you provide excellent customer service and would you like to work in an award-winning family business? Then we have the job for you.

We are looking for a Parts Supervisor. You will be working from Monday to Friday only. Aftersales at the Howards Group do not work at the weekend! You must be a motivated individual with excellent attention to detail to progress in the Parts arena. You will be responsible for selling parts and accessories both to internal and external customers.

What do you get from being part of our great Aftersales Team at Howards Parts Hub?

• A generous bonus scheme - enabling you to earn your potential
• No weekend working - you will not be expected to work on Saturday/Sunday
• Enhanced Holiday Allowance - increasing with service and with an additional day for your birthday
• Training and Career Development - we invest in your growth by providing continuous training and development opportunities with the Company and the Manufacturer
• Pension Scheme with a well-known and established provider - you may also be able to use salary exchange to increase your contribution
• Life Assurance Scheme - paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs - to encourage you and your family to use our great business!
• Discounted gym membership
• Employment Assistance Programme providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
• Regular staff social events - an opportunity to spend time with your work colleagues
• Group employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme - we value your contribution to our business
• Free refreshments at work

Key Responsibilities will include, but are not limited to:

• Taking retail and trade orders via email and the front counter
• Receiving and processing deliveries
• Supervising the parts department and supporting the staff within it
• Building strong working relationships between the parts department and the wider dealership
• Minimising credits and returns by ensuring the correct parts are ordered and supplied first time
• Working punctually, efficiently and in an organised manner while meeting deadlines
• Being proactive and enthusiastic when dealing with customers
• Demonstrating empathy and providing a high level of customer service
• Completing invoice amendments and verification
• Managing stock inventory and replenishment
• Supporting the training and development of new and existing staff
• Supporting the workshop with all parts related requirements
• Developing and maintaining knowledge across the franchises operated within the group
• Providing cover across the area during periods of sickness and annual leave

What do we want in return?

• Target-driven and customer-focused individuals
• A minimum of 12 months automotive parts or aftersales experience
• Full driving licence
• Computer literate, ideally with knowledge of an automotive DMS
• Flexible and a team player who can work across various sites and independently
• Excellent customer-facing skills with the ability to communicate at all levels
• Competent in negotiating and closing sales while maintaining an excellent customer experience
• Well-presented with the ability to engage and build positive relationships
• Ability to work with defined processes and guidelines, with good core administration skills
• Demonstrate a passion for the industry and the ability to motivate others
• Previous experience in the motor trade parts department of at least 12 months