Senior Service Advisor

Howards Group; Bath; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Mon–Fri working week

Bonus scheme

Pension scheme

Life assurance

Discounted MOT & Service costs

Gym membership discount

Employee assistance programme

Job summary

Howards Group in Taunton is seeking a Senior Aftersales Customer Relationship Manager to own the customer journey and build long-term relationships. You will work with our Aftersales teams to deliver exceptional service in a fast-paced retail environment.

The role requires automotive industry experience and at least one year in Aftersales, with a Monday–Friday schedule and a base salary of £26,523 plus uncapped potential through an OTE of £35,000.

Qualifications

• Full driving licence is essential.
• Excellent communication and customer-facing skills.
• At least 3 GCSEs at Grade 4 or above or equivalent experience.
• Knowledge of IT and use of software packages.
• Automotive industry experience, with one year in an Aftersales role.

Responsibilities

• Be the key touch point for all customer interactions in the Aftersales channel.
• Act as the link between Sales and Aftersales, ensuring a high level of expertise.
• Maximize workshop hour sales and promote Aftersales products and services.
• Support the Aftersales Manager and coach other staff, assisting in leading the department.

Skills

Communication

Customer service

Full UK driving licence

Automotive industry experience

Education

GCSEs (4+)

Tools

IT software proficiency

Job description

Senior Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton

If you have exceptional communication and customer care skills you will excel in our business. We need a Senior Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton.

You will need to be a real people person and display proficiency within key areas of the role. Previous experience of working in the automotive industry essential, along with a minimum of 1 years service in an Aftersales role. Unlike other retail opportunities, you will only be working from Monday to Friday no weekends!

Whats in it for You?

With a competitive base salary of £26,523 and OTE of £35,000 gross per annum and real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.

As part of our great Aftersales Team, you will also benefit from:

• Monday to Friday working week
• A generous and uncapped bonus scheme enabling you to earn your potential
• Enhanced Holiday Allowance increasing with service and with an additional day for your birthday
• Training and Career Development continuous training and opportunities for career progression
• Pension Scheme with a well-known and established provider
• Life Assurance Scheme paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs
• Discounted Gym membership
• Employment Assistance Programme providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
• Regular staff social events to connect with your colleagues
• Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
• Free refreshments while at work

Your Role as a Senior Aftersales Customer Relationship Manager:

• The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
• You will be a vital link between our busy Sales and Aftersales facilties, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
• By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focused processes.
• You will be responsible for supporting the Aftersales Manager and providing coaching for other staff and working towards leading the Department.

What Are We Looking For?

• A full driving licence. Manual licence essential.
• Excellent communication and customer-facing skills.
• At least 3 GCSEs at Grade 4 or above or equivalent experience.
• Knowledge of IT and use of software packages.
• Automotive industry experience, with one years service in an Aftersales role.

Closing Date:

Applications close at midnight on 25th September2026.

We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.