Parts Coordinator / Parts Advisor

Searley Owen Limited; Epping Forest; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Company pension

28 days holiday including bank holiday

Job summary

Searley Owen Limited in Epping is seeking a Parts Coordinator to manage enquiries, identify parts, prepare quotations and process orders.

The role includes stock checks, liaising with suppliers, and occasional picking/packing; you will work closely with engineers and stores to keep customers informed on delivery times.

Experience in parts sales or engineering supplies is preferred and you should be comfortable using computer systems for order processing.

Qualifications

• Experience in parts sales, parts coordination or engineering supplies.
• Experience handling customer enquiries, quotations and orders.
• Comfortable using computer systems for order processing and stock control.

Responsibilities

• Respond to customer enquiries for spare parts and replacement components.
• Identify parts using part numbers, product information and drawings.
• Prepare quotations and process customer orders.
• Check stock availability and arrange purchasing as needed.
• Liaise with suppliers regarding pricing, availability and delivery times.
• Follow up quotations and outstanding orders.
• Keep customers updated on order progress and delivery times.
• Pick, pack and prepare parts for dispatch when required.
• Collaborate with engineers, stores and other internal departments.
• Maintain accurate stock, purchasing and order records.

Skills

Parts sales experience

Engineering supplies

Customer enquiries handling

Quotations

Order processing

Stock control

Multi-enquiry management

Tools

ERP/stock system

Job description

We are recruiting for a Parts Coordinator to join an established engineering business based in Epping.

This is a varied role involving customer enquiries, spare parts identification, quotations, purchasing and order processing. There is also a small hands‑on element, including picking, packing and preparing parts for dispatch when required.

We're looking for somebody with experience in parts, engineering supplies, technical sales or a similar environment who enjoys taking ownership of the whole process, from initial customer enquiry through to delivery.

Key Duties

• Respond to customer enquiries for spare parts and replacement components.
• Identify the correct parts using part numbers, product information and technical drawings.
• Prepare quotations and process customer orders.
• Check stock availability and arrange purchasing where required.
• Liaise with suppliers regarding pricing, availability and delivery times.
• Follow up quotations and outstanding orders.
• Keep customers updated on order progress and delivery times.
• Pick, pack and prepare parts for dispatch when required.
• Work closely with engineers, stores and other internal departments.
• Maintain accurate stock, purchasing and order records.

Experience & Skills

• Previous experience in parts sales, parts coordination, engineering supplies or a similar role.
• Ideally a background within engineering, manufacturing, automotive, machinery or technical products.
• Experience handling customer enquiries, quotations and orders.
• Confident dealing with customers and suppliers by telephone and email.
• Good organisational skills and attention to detail.
• Comfortable using computer systems for order processing and stock control.
• A practical, hands‑on approach and willingness to get involved with picking and packing when required.
• Ability to manage multiple enquiries and prioritise workload.

Experience identifying mechanical or electrical components using part numbers, catalogues or technical information would be advantageous.

Pay & Benefits

• Salary depending on experience.
• Monday to Friday working hours.
• Overtime available.
• 28 days holiday including bank holidays.
• Company pension