Parts Advisor

Kevin Edward Associates; Alfold Crossways; On-site; GBP 22,000 - 32,000; Full time

Job summary

Kevin Edward Associates is seeking a motivated Parts Adviser to join a busy parts operation. You will handle parts identification, ordering, stock control and dispatch, supporting internal teams, depot networks, dealers and customers.

The role requires accuracy, good IT skills and the ability to work independently in a fast-paced environment. In-person work location applies, with opportunities to develop product knowledge and customer service expertise.

Qualifications

• Experience in parts, warehouse, logistics, automotive or related environment is beneficial.
• Excellent interpersonal and customer service skills.
• Good IT skills and confidence using computer-based systems.

Responsibilities

• Pick, pack and dispatch parts to dealers, customers, and other depot locations using the relevant dispatch system.
• Identify parts using parts catalogues and electronic parts catalogues (EPCs).
• Process and issue parts to service engineers and other authorised personnel.
• Receive and check incoming deliveries, ensuring stock is correctly booked in and all goods received documentation is completed.
• Manage parts returns from suppliers and service engineers.
• Carry out daily perpetual stock checks and maintain accurate stock records.
• Create and maintain stock bin locations for new and existing inventory.
• Monitor parts allocated to job sheets and ensure stock levels are replenished as required.
• Rotate stock locations to support efficient picking processes.
• Maintain high standards of housekeeping within the parts department.
• Provide efficient and accurate support for parts interpretation, pricing and ordering enquiries.
• Undertake any other reasonable duties within the scope of your skills, knowledge and experience

Skills

Customer service

Communication

Organisational skills

IT skills

Independent worker

Job description

Job Description

About the Role

We are seeking a motivated and customer-focused Parts Adviser / Parts Operative to join a busy parts operation. This is an excellent opportunity for an organised individual with industry or related industry knowledge to play a key role in supporting internal teams, depot networks, dealers, and customers.

The successful candidate will be responsible for providing accurate and timely parts support, ensuring efficient processing of parts enquiries, identification, ordering, stock control, and dispatch activities.

Key Responsibilities

• Pick, pack and dispatch parts to dealers, customers, and other depot locations using the relevant dispatch system
• Identify parts using parts catalogues and electronic parts catalogues (EPCs)
• Process and issue parts to service engineers and other authorised personnel
• Receive and check incoming deliveries, ensuring stock is accurately booked in and all relevant goods received documentation is completed
• Manage parts returns from suppliers and service engineers
• Carry out daily perpetual stock checks and maintain accurate stock records
• Create and maintain stock bin locations for new and existing inventory
• Monitor parts allocated to job sheets and ensure stock levels are replenished as required
• Rotate stock locations to support efficient picking processes
• Maintain high standards of housekeeping within the parts department
• Provide efficient and accurate support for parts interpretation, pricing and ordering enquiries
• Undertake any other reasonable duties within the scope of your skills, knowledge and experience

About You

The ideal candidate will demonstrate:

• A professional, conscientious, and well-presented approach
• The ability to work independently and use initiative
• Industry or related industry knowledge
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Good IT skills and confidence using computer-based systems
• Strong organisational skills and attention to detail
• A customer-focused mindset with the ability to build positive working relationships
• The ability to work towards operational targets and objectives

What We're Looking For

You will be a proactive team player who enjoys working in a fast-paced environment and takes pride in delivering excellent service. Experience within a parts, warehouse, logistics, automotive, plant, machinery, engineering, or related environment would be advantageous.

If you are organised, customer-focused, and looking for a varied role within a busy parts operation, we would love to hear from you.

Work Location: In person