Parts and Service Controller

Monnoyeur; West of England; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Aprolis UK in Bristol is seeking a Parts and Service Coordinator to maximise parts profit and maintain stock integrity. You will manage day-to-day parts department processes, handle quotations, sourcing, invoicing, and stock checks while delivering excellent service to internal and external customers.

The role requires strong administrative skills, PC/system proficiency, and proactive planning, with attention to detail and a customer-focused approach.

Qualifications

• Effective & efficient administrative skills.
• Excellent PC/system skills.
• Excellent telephone manner.
• Strong interpersonal/communication and organisational skills.
• Good planning, organisation skills with attention to detail.
• Proactive approach.

Responsibilities

• Day to day management of parts department: identification, ordering, receiving, issuing and returns.
• Ensure deliveries into stock are received and GRN attached.
• Manage van stocks, replenishment and stock accuracy.
• Conduct daily perpetual and 6 monthly stocktakes.
• Prepare internal and external parts quotations; sourcing of parts.
• Handle service warranty where applicable.
• Deal with customer inquiries and orders; problem solving (e.g. incorrect parts supplied).
• Invoicing and monthly reports as required.
• Check parts booked on engineers job sheets; system housekeeping for stock accuracy.

Skills

Administrative skills

PC/system skills

Telephone etiquette

Interpersonal/communication

Organisational skills

Proactive approach

Job description

# Experience the difference with us!## Parts and Service ControllerApply: Onsite: BRISTOL: Full time: Posted Yesterday: End Date: November 13, 2026 (19 days left to apply): JR2563As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:* Entrepreneurship* Courage* Respect* Friendliness**Job Description Summary**Grant Handling are actively recruiting a Parts and Service Coordinator to maximise parts profit within the business, ensure parts stock levels are kept to a minimum. Ensure parts costs are kept within budget levels, whilst maintaining customer service levels and expectations. To provide excellent service to both internal and external customers.**Job Description****PERSON SPECIFICATION:*** Effective & efficient administrative skills* Excellent PC/system skills* Excellent telephone manner* Strong interpersonal/communication and organisational skills* Good planning, organisation skills with attention to detail* Proactive Approach**CORE ACTIVITIES:*** Day to day management of parts department: + To carry out the day-to-day Parts Department Processes and ensure these are carried out promptly and efficiently (ie. Parts identification, ordering, receiving, issuing and returns.) + Ensure all deliveries into stock are received and checked correctly and that the relevant GRN is attached. + Manage Van stocks, replenishment and stock accuracy + Manage daily perpetual and 6 monthly stocktakes + Preparation of internal and external parts quotations + Sourcing of Parts + Service Warranty (where applicable) + Dealing with customer (internal and external) enquiries orders and problem solving (i.e. incorrect parts supplied etc.) + Invoicing + Run monthly reports as required. + Checking parts booked on engineers job sheets. + System housekeeping (ie. Accuracy of stock inventory)* To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability