Parts Controller

Interaction Recruitment; Manthorpe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension

Career development

Job summary

Interaction Recruitment PLC is seeking a Parts Controller to join our Grantham team in Lincolnshire. You will coordinate the ordering, receipt and distribution of forklift spare parts, identify suitable parts for various makes and models, and handle enquiries from customers, engineers and internal teams.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service.

Qualifications

• Experience in parts control, administration or coordination.
• Strong knowledge of spare parts and part-number identification.
• Excellent organisational skills and attention to detail.

Responsibilities

• Coordinate ordering, receipt and distribution of forklift spare parts.
• Identify and source parts for different makes/models.
• Handle parts enquiries from customers and engineers.
• Prepare quotations and process orders.
• Maintain stock records and perform regular stock checks.
• Monitor stock levels and arrange replenishments.

Skills

Parts coordination

Stock management

ERP systems

Customer service

Negotiation

Tools

Protean ERP

MS Office

Job description

Parts Controller

Location: Grantham, Lincolnshire

Salary: Competitive

Hours: Monday to Friday, 8:00am - 5:00pm (42.5 hours per week, with a 30-minute lunch break)

Benefits: 24 days' annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling solutions business for an experienced Parts Controller to join their team in Grantham.

Working closely with the Service Controller, service engineers and wider sales and service teams, you will be responsible for sourcing, ordering and managing spare parts for forklift trucks and materials handling equipment.

This is a varied, fast-paced role suited to someone with strong organisational skills, excellent attention to detail and the ability to manage competing priorities while delivering excellent customer service.

Key Responsibilities

• Coordinate the ordering, receipt and distribution of forklift truck spare parts.
• Identify and source parts for a range of forklift makes and models.
• Handle parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales orders and purchase orders.
• Maintain accurate stock records and carry out regular stock checks.
• Monitor stock levels and arrange replenishment orders when required.
• Liaise with manufacturers, suppliers and distributors regarding availability, pricing and delivery times.
• Arrange urgent parts deliveries to engineers and customers to minimise equipment downtime.
• Monitor outstanding orders and backorders, keeping customers and engineers informed.
• Manage parts returns, warranty claims and incorrect or damaged deliveries.
• Update parts and stock information using the company's computer system, Protean.
• Maintain an organised and efficient parts storage area.
• Work closely with service and workshop teams to ensure parts are available when needed.
• Ensure invoices, delivery notes and purchasing documentation are accurate.
• Respond to parts-related queries and resolve issues promptly and professionally.

About You

To be successful in this role, you will ideally have:

• Previous experience in a parts control, parts administration or parts coordination role.
• Experience within the forklift, plant, automotive, agricultural or industrial equipment sectors.
• Good knowledge of spare parts and part-number identification.
• Strong organisational skills and excellent attention to detail.
• The ability to prioritise urgent requests and work effectively under pressure.
• Good supplier management and negotiation skills.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and experience using stock control or ERP systems.
• The ability to work independently and as part of a wider service team.
• A full UK driving licence may be required, depending on the role's operational needs.

What's on Offer?

• Competitive salary.
• 24 days' annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.