Parts Controller

Interaction Recruitment; Grantham; Presencial; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days' annual leave + BH

Pension scheme

Career development

Competitive salary

Descripción de la vacante

Interaction Recruitment PLC seeks an experienced Parts Controller in Grantham to manage spare parts for forklift trucks and materials handling equipment. You will coordinate ordering, stock control, supplier liaison, and provide strong customer service to engineers and internal teams.

The role requires organisational skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Full UK driving licence may be needed for operational flexibility.

Formación

• Experience in parts control or coordination.
• Knowledge of spare parts and part-number identification.
• Experience with ERP systems and stock control.
• Strong organisational skills and attention to detail.
• Ability to prioritise urgent requests under pressure.
• Good communication and customer service skills.
• Full UK driving licence may be required.

Responsabilidades

• Coordinate the ordering, receipt and distribution of forklift parts.
• Identify and source parts for various makes and models.
• Handle customer and engineer parts enquiries.
• Prepare quotations and process orders.
• Maintain stock records and conduct regular stock checks.
• Arrange replenishments and liaise with suppliers.
• Update ERP system with parts and stock data.
• Ensure timely deliveries to minimise downtime.
• Manage returns, warranty claims, and damaged deliveries.

Conocimientos

Parts coordination

Stock control

ERP systems

Microsoft Office

Customer service

Communication

Herramientas

ERP software

Descripción del empleo

Parts Controller

Location: Grantham, Lincolnshire

Salary: Competitive

Hours: Monday to Friday, 8:00am - 5:00pm (42.5 hours per week, with a 30-minute lunch break)

Benefits: 24 days' annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling solutions business for an experienced Parts Controller to join their team in Grantham.

Working closely with the Service Controller, service engineers and wider sales and service teams, you will be responsible for sourcing, ordering and managing spare parts for forklift trucks and materials handling equipment.

This is a varied, fast-paced role suited to someone with strong organisational skills, excellent attention to detail and the ability to manage competing priorities while delivering excellent customer service.

Key Responsibilities

• Coordinate the ordering, receipt and distribution of forklift truck spare parts.
• Identify and source parts for a range of forklift makes and models.
• Handle parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales orders and purchase orders.
• Maintain accurate stock records and carry out regular stock checks.
• Monitor stock levels and arrange replenishment orders when required.
• Liaise with manufacturers, suppliers and distributors regarding availability, pricing and delivery times.
• Arrange urgent parts deliveries to engineers and customers to minimise equipment downtime.
• Monitor outstanding orders and backorders, keeping customers and engineers informed.
• Manage parts returns, warranty claims and incorrect or damaged deliveries.
• Update parts and stock information using the company's computer system, Protean.
• Maintain an organised and efficient parts storage area.
• Work closely with service and workshop teams to ensure parts are available when needed.
• Ensure invoices, delivery notes and purchasing documentation are accurate.
• Respond to parts-related queries and resolve issues promptly and professionally.

About You

• Previous experience in a parts control, parts administration or parts coordination role.
• Experience within the forklift, plant, automotive, agricultural or industrial equipment sectors.
• Good knowledge of spare parts and part-number identification.
• Strong organisational skills and excellent attention to detail.
• The ability to prioritise urgent requests and work effectively under pressure.
• Good supplier management and negotiation skills.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and experience using stock control or ERP systems.
• The ability to work independently and as part of a wider service team.
• A full UK driving licence may be required, depending on the role's operational needs.

What's on Offer?

• Competitive salary.
• 24 days' annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.