Service Co-Ordinator

Granthandling; West of England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Aprolis UK in Bristol is seeking a Service Co-Ordinator to act as the main point of contact for customers and engineers. The role involves coordinating engineers daily, handling queries, and driving efficient workloads to maximise site uptime.

Key tasks include logging information for KPI reporting, coordinating parts, and providing admin support. The position is on-site and requires strong communication and organisational skills to succeed.

Qualifications

• PC literate with basic IT skills.
• Strong communication and customer service abilities.
• Good organisational and time-management skills.

Responsibilities

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies.
• Log and provide key information for KPI reporting and queries.
• Engineer contact/communication/support and quotations as needed.
• Check & monitor job sheets/timesheets and flag variances.
• Coordinate parts requests and cover during absence for colleagues.
• General admin duties including filing, memos and letters.

Skills

PC Literate

Telephone Manner

Interpersonal skills

Organisational skills

Job description

# Experience the difference with us!## Service Co-OrdinatorApply: Onsite: BRISTOL: Full time: Posted 2 Days Ago: End Date: November 13, 2026 (17 days left to apply): JR3205As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: • Entrepreneurship • Courage • Respect • Friendliness**Job Description Summary**Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers. To coordinate Engineers on a daily basis.**Job Description****PERSON SPECIFICATION:*** PC Literate* Good telephone manner* Strong interpersonal, organisation, motivational and communication skills.**CORE ACTIVITIES:*** Take incoming calls from customers and action as necessary.* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.* Log and provide key information to enable accurate and meaningful KPI’s to be produced.* Customer liaison/Queries/Quotations/Estimates* Engineer contact/Communication/Support* Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.* Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.* Cover during absence/holidays for colleagues* General Admin duties, Incl. Filing, Memos, Faxes, Letters* Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.* Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised. To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability