Parts Controller

Interaction Recruitment; Greater Lincolnshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Career development opportunities

24 days annual leave + bank holidays

Job summary

Interaction Recruitment PLC is recruiting a Parts Controller for a Grantham-based role handling sourcing, ordering and management of forklift spare parts. You will work with service teams to ensure parts availability and timely delivery, maintaining stock accuracy and customer-focused service.

The role requires strong organisational skills, attention to detail and the ability to manage competing priorities while delivering excellent customer service. A full UK driving licence may be required.

Qualifications

• Proven experience in parts control or parts coordination.
• Experience in forklift/industrial equipment sectors is desirable.
• Knowledge of spare parts identification and stock control.
• Strong organisational and detail-orientated approach.
• Good communication and customer service skills.
• IT literacy, including ERP systems and MS Office.

Responsibilities

• Coordinate ordering, receipt and distribution of forklift spare parts.
• Identify and source parts for various forklift makes/models.
• Handle parts enquiries from customers, engineers and internal teams.
• Prepare quotations and process sales and purchase orders.
• Maintain accurate stock records and perform stock checks.
• Monitor stock levels and arrange replenishments.
• Liaise with manufacturers, suppliers and distributors on availability and pricing.
• Arrange urgent parts deliveries to minimise downtime.
• Monitor outstanding orders and backorders; inform customers and engineers.
• Manage parts returns, warranty claims and damaged deliveries.
• Update parts/stock information in Protean and keep storage area organized.
• Work with service and workshop teams to ensure part availability.

Skills

Parts control

Parts administration

Parts coordination

Stock control

Negotiation skills

Customer service

Microsoft Office

ERP systems

Tools

ERP systems

Microsoft Office

Job description

Parts Controller

Location: Grantham, Lincolnshire
Salary: Competitive
Hours: Monday to Friday, 8:00am 5:00pm (42.5 hours per week, with a 30-minute lunch break)
Benefits: 24 days annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling solutions business for an experienced Parts Controller to join their team in Grantham.

Working closely with the Service Controller, service engineers and wider sales and service teams, you will be responsible for sourcing, ordering and managing spare parts for forklift trucks and materials handling equipment.

This is a varied, fast-paced role suited to someone with strong organisational skills, excellent attention to detail and the ability to manage competing priorities while delivering excellent customer service.

Key Responsibilities

• Coordinate the ordering, receipt and distribution of forklift truck spare parts.
• Identify and source parts for a range of forklift makes and models.
• Handle parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales orders and purchase orders.
• Maintain accurate stock records and carry out regular stock checks.
• Monitor stock levels and arrange replenishment orders when required.
• Liaise with manufacturers, suppliers and distributors regarding availability, pricing and delivery times.
• Arrange urgent parts deliveries to engineers and customers to minimise equipment downtime.
• Monitor outstanding orders and backorders, keeping customers and engineers informed.
• Manage parts returns, warranty claims and incorrect or damaged deliveries.
• Update parts and stock information using the company's computer system, Protean.
• Maintain an organised and efficient parts storage area.
• Work closely with service and workshop teams to ensure parts are available when needed.
• Ensure invoices, delivery notes and purchasing documentation are accurate.
• Respond to parts-related queries and resolve issues promptly and professionally.

About You

• Previous experience in a parts control, parts administration or parts coordination role.
• Experience within the forklift, plant, automotive, agricultural or industrial equipment sectors.
• Good knowledge of spare parts and part-number identification.
• Strong organisational skills and excellent attention to detail.
• The ability to prioritise urgent requests and work effectively under pressure.
• Good supplier management and negotiation skills.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and experience using stock control or ERP systems.
• The ability to work independently and as part of a wider service team.

A full UK driving licence may be required, depending on the role's operational needs.

What's on Offer?

• Competitive salary.
• 24 days annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.