Parts Controller

Interaction Recruitment; South Kesteven; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

24 days’ annual leave

Bank holidays

Company pension scheme

Career development opportunities

Job summary

Interaction Recruitment are recruiting for a Parts Controller in Grantham, Lincolnshire. You will source, order and manage spare parts for forklift trucks and materials handling equipment, coordinating with service engineers and internal teams to minimise downtime.

The role requires strong organisational skills, attention to detail and the ability to prioritise urgent requests while delivering excellent customer service. A full UK driving licence may be required depending on operational needs.

Qualifications

• Previous experience in a parts control, parts administration or parts coordination role.
• Experience within forklift, plant, automotive, agricultural or industrial equipment sectors.
• Good knowledge of spare parts and part-number identification.
• Strong organisational skills and attention to detail.
• Ability to prioritise urgent requests and work under pressure.
• Good supplier management and negotiation skills.
• Strong communication and customer service skills.
• IT skills including Microsoft Office and experience using stock control or ERP systems.

Responsibilities

• Coordinate the ordering, receipt and distribution of forklift truck spare parts.
• Identify and source parts for a range of forklift makes and models.
• Handle parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales orders and purchase orders.
• Maintain accurate stock records and carry out regular stock checks.
• Monitor stock levels and arrange replenishment orders.
• Liaise with manufacturers, suppliers and distributors regarding availability, pricing and delivery times.
• Arrange urgent parts deliveries to engineers and customers to minimise downtime.
• Monitor outstanding orders and backorders, keeping customers and engineers informed.
• Manage parts returns, warranty claims and incorrect or damaged deliveries.
• Update parts and stock information using Protean.
• Maintain an organised parts storage area.
• Work with service and workshop teams to ensure parts are available when needed.
• Ensure invoices, delivery notes and purchasing documentation are accurate.
• Respond to parts-related queries and resolve issues promptly and professionally.

Skills

Parts coordination

Organisation skills

Customer service

Supplier management

Microsoft Office

Tools

ERP systems

Job description

Parts Controller

Location: Grantham, Lincolnshire
Salary: Competitive
Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week, with a 30-minute lunch break)
Benefits: 24 days’ annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling solutions business for an experienced Parts Controller to join their team in Grantham.

Working closely with the Service Controller, service engineers and wider sales and service teams, you will be responsible for sourcing, ordering and managing spare parts for forklift trucks and materials handling equipment.

This is a varied, fast-paced role suited to someone with strong organisational skills, excellent attention to detail and the ability to manage competing priorities while delivering excellent customer service.

Key Responsibilities

• Coordinate the ordering, receipt and distribution of forklift truck spare parts.

• Identify and source parts for a range of forklift makes and models.

• Handle parts enquiries from customers, service engineers and internal teams.

• Prepare quotations and process sales orders and purchase orders.

• Maintain accurate stock records and carry out regular stock checks.

• Monitor stock levels and arrange replenishment orders when required.

• Liaise with manufacturers, suppliers and distributors regarding availability, pricing and delivery times.

• Arrange urgent parts deliveries to engineers and customers to minimise equipment downtime.

• Monitor outstanding orders and backorders, keeping customers and engineers informed.

• Manage parts returns, warranty claims and incorrect or damaged deliveries.

• Update parts and stock information using the company's computer system, Protean.

• Maintain an organised and efficient parts storage area.

• Work closely with service and workshop teams to ensure parts are available when needed.

• Ensure invoices, delivery notes and purchasing documentation are accurate.

• Respond to parts-related queries and resolve issues promptly and professionally.

About You

To be successful in this role, you will ideally have:

• Previous experience in a parts control, parts administration or parts coordination role.

• Experience within the forklift, plant, automotive, agricultural or industrial equipment sectors.

• Good knowledge of spare parts and part-number identification.

• Strong organisational skills and excellent attention to detail.

• The ability to prioritise urgent requests and work effectively under pressure.

• Good supplier management and negotiation skills.

• Strong communication and customer service skills.

• Good IT skills, including Microsoft Office and experience using stock control or ERP systems.

• The ability to work independently and as part of a wider service team.

A full UK driving licence may be required, depending on the role's operational needs.

What's on Offer?

• Competitive salary.

• 24 days’ annual leave plus 8 bank holidays.

• Company pension scheme.

• Opportunities for training, development and career progression.

• The opportunity to join a growing business with a supportive team environment.