Parts Advisor - Milton Keynes

Glyn Hopkin Group; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Glyn Hopkin Group in Milton Keynes is seeking a proactive Parts Advisor to join a small team in the busy parts department. You will coordinate parts sales, assist customers and technicians, and ensure parts are available when needed.

The role focuses on delivering excellent customer service, with opportunities to progress within the team and develop a thorough understanding of our product range.

Qualifications

• Good time management skills and ability to prioritise.
• Remain calm in a fast-paced, high-volume environment.
• High attention to detail and a desire to produce high quality work.
• Logical and thorough in approach.
• Understand the importance of delivering exceptional customer service.
• Great team player, willing to help others.
• Friendly and enthusiastic personality.

Responsibilities

• Coordinate all parts sales to ensure customers and technicians have parts when they need them.
• Liaise with the team and customers.
• Handle customer enquiries.
• Communicate on the telephone and serve parts to in-house and retail customers.
• Deliver and collect stock for the busy parts department, including lifting and carrying.
• Use a good understanding of the customer’s needs to guide them towards the product/service that best meets their needs.
• Enjoy a varied role with opportunity to progress with the team.

Skills

Time management

Customer service

Attention to detail

Calm under pressure

Team player

Friendly attitude

Communication

Job description

Working within a small team and reporting to the Parts Manager, the successful candidate will have key responsibilities for the:

Responsibilities

• Co‑ordinate all parts sales to ensure customers and technicians have parts when they need them.
• Liaise with the team and customers.
• Handle customer enquiries.
• Communicate on the telephone and serve parts to in‑house and retail customers.
• Deliver and collect stock for the busy parts department, including lifting and carrying.
• Use a good understanding of the customer’s needs to guide them towards the product/service that best meets their needs.
• Enjoy a varied role with opportunity to progress with the team.

Qualifications

• Good time management skills and ability to prioritise.
• Remain calm in a fast‑paced, high‑volume environment.
• High attention to detail and a desire to produce high quality work.
• Logical and thorough in approach.
• Understand the importance of the role in delivering exceptional customer service.
• Great team player, willing to help others.
• Friendly and enthusiastic personality.

We are an equal opportunities employer.