Parts Advisor - Part Time

TrustFord; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave purchase & sale scheme

Pension Scheme

Ford Privilege vehicle purchase

Discount on services

Volunteer day

Cycle to work scheme

Access to discount website

Job summary

Join TrustFord as a Parts Advisor at our PartsPlus Distribution Centre in Glasgow. This role is ideal for candidates with motor trade parts experience and excellent communication skills.

You will handle telephone and internet orders and ensure effective management of customer accounts. We offer a competitive salary, generous benefits including 33 days of annual leave, a pension scheme, and opportunities for professional development.

Qualifications

• Minimum of 1 year's experience in motor trade parts.
• Experience in a selling/customer service environment.
• Ability to advise on related or alternative parts.

Responsibilities

• Receive and process telephone and internet orders.
• Ensure customer accounts are managed effectively.
• Integrate with other departments for smooth operation.

Skills

Communication skills

IT skills

Customer service experience

Numeracy and literacy

Tools

Microsoft Office Suite

VIN identification tools

e-catalogues

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We are looking for a Parts Advisor to join us at our PartsPlus Distribution Centre. We are seeking candidate whose excellent communication skills make them stand out from the crowd. The right candidate must be numerate and literate with a prompt, courteous and professional manner, and excellent IT skills.

Reporting to the Parts Manager, you will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation.

• Do you have a minimum of 1 years' motor trade Parts experience?
• Do you have experience in a selling/customer service environment?
• Are you familiar with Microsoft Office Suite e.g. Excel, Word. Outlook?
• Are you confident advising on related or alternative parts where appropriate?
• Have you previously identified parts using VIN numbers or e-catalogues e.g. Autocat?

Whether you’re balancing studies, childcare, a passion project, or simply want a role that fits around your life, we’ve got you covered!

This is a fantastic opportunity to join our team. With a range of shifts available, there’s something to suit everyone

With our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave, pro-rata, (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.