Parts Supervisor

TrustFord; Northampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day each year

Perks at Work discount website

Job summary

TrustFord is seeking a Parts Supervisor to lead a team in delivering parts department KPIs and meeting efficiency deadlines. You will supervise orders, invoicing, and customer interactions, ensuring accurate on-time processing and stock control.

A busy parts environment experience, strong customer focus, and team leadership are essential. You will drive health and safety compliance and collaborate across departments to maintain smooth operations.

Qualifications

• Experience working in a busy Parts department and handling customer orders.
• Ability to lead a small team and meet KPI targets.
• Strong focus on health, safety and housekeeping in a busy site.

Responsibilities

• Lead a team to hit parts department KPIs and efficiency deadlines.
• Coordinate ordering, invoicing, stock checks and inter-department liaison.
• Promote health and safety and ensure accurate customer accounts.

Skills

Customer focus

Parts experience

Team supervision

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We are looking for a Parts Supervisor. The successful candidate will lead a team of colleagues in hitting parts department KPI's and efficiency deadlines set with in the business. The role will be assisting parts colleagues in dealing with internal and external customers, ordering parts and invoicing, you will require experience working in a busy Parts department. Your team will be receiving and processing telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation. You’ll promote all aspects of health and safety, always maintaining good housekeeping throughout the site and manage / support stock checks and stock purchases. You’ll motivate your team and ensure that the best customer service is being delivered. You’ll monitor start times, time keeping, holidays and attendance for the department, ensuring adequate resources are in place to cover all job aspects daily.

• Are you customer focused?


• Do you hold parts experience?


• Can you supervise a small team?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme


• Pension Scheme & Life Assurance


• Ford Privilege vehicle purchase scheme


• Discount on Service, Bodyshop and Parts


• 1 day each year to volunteer for a charity of your choice


• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.