Customer Service Advisor

TrustFord; Epsom; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Residential induction academy

Performance bonus

33 days' holiday

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work scheme

Perks at Work discount website

Pension & Life Assurance

Job summary

TrustFord in the United Kingdom is seeking a Customer Service Advisor to join a friendly local team. You will handle enquiries, work to deadlines and protect sensitive information while delivering exceptional customer service and sales support.

At TrustFord you will benefit from a comprehensive training and development programme, including a residential induction academy, a performance-related bonus, and a range of employee benefits. You will join a network focused on inclusion and customer care.

Qualifications

• Excellent communication skills and experience in selling/customer service environments.
• Ability to work to deadlines and handle sensitive and confidential information.
• Great organisational and interpersonal skills with a proven customer service track record.

Responsibilities

• Provide outstanding customer service and support to customers.
• Work to deadlines while handling sensitive information.
• Contribute to a friendly local team and help customers with their needs.
• Attend the residential induction academy as part of onboarding.

Skills

Excellent communication skills

Experience in selling/customer service

Great organisational skills

Main dealer experience (1 year)

Interpersonal skills

Customer service skills

Job description

We enjoy working together and can always rely on each other's support.

We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Do you have great organisational skills?
• Do you have at least 1 year main dealer experience?
• Do you have good communication and interpersonal skills?
• Do you have a proven track record of delivering excellent customer service skills?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.