Parts Advisor

TrustFord; Carlisle; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Life assurance

Ford Privilege scheme

Discount on service/parts

Volunteer day

Cycle to work

Perks at Work

Job summary

TrustFord is seeking a Parts Advisor to join our PartsPlus Distribution Centre. You will handle telephone and internet orders, manage customer accounts, and liaise with other departments to ensure smooth operations.

The ideal candidate will be numerate, literate, with excellent IT skills and a proactive, customer-focused approach. In addition to a competitive salary, TrustFord offers extensive leave, pension and life assurance, a Ford Privilege vehicle purchase scheme, and various staff

Qualifications

• Excellent communication skills and a numerate, literate approach with prompt, courteous and professional manners.
• Must be numerate and literate with good IT skills.
• Familiar with Microsoft Office Suite: Excel, Word, Outlook.

Responsibilities

• Receive and process telephone and internet orders promptly and accurately.
• Ensure customer accounts are managed effectively and updated as needed.
• Collaborate with other departments to maintain smooth operation and order flow.
• Support sales targets through courteous, professional customer service in a fast-paced environment.

Skills

Communication skills

Numeracy

IT skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We are looking for a Parts Advisor to join us at our PartsPlus Distribution Centre. We are seeking candidate whose excellent communication skills make them stand out from the crowd. The right candidate must be numerate and literate with a prompt, courteous and professional manner, and excellent IT skills.

Reporting to the Parts Manager, you will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation.

• Are you confident working in a fast paced environment?


• Are you confident in meeting and exceeding sales targets?


• Do you have experience in a selling/customer service environment?


• Are you familiar with Microsoft Office Suite e.g. Excel, Word. Outlook?

With our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme


• Pension Scheme & Life Assurance


• Ford Privilege vehicle purchase scheme


• Discount on Service, Bodyshop and Parts


• 1 day each year to volunteer for a charity of your choice


• Cycle to work purchase scheme


• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.