Parts Advisor

Ritchie Bros. Group; St Albans; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Ongoing training and professional development

Employee discount on Vodafone

Paid volunteer day

Job summary

Ritchie Bros. Group in St. Albans is seeking a Parts Advisor responsible for handling enquiries, processing orders, and liaising with workshops. The ideal candidate will have experience in vehicle parts or technician roles and possess strong communication and organizational skills.

The position offers a supportive environment, ongoing training, and a competitive salary. Furthermore, employees enjoy 31 days of holiday, pension contributions, and various perks including discounts and volunteer time off.

Qualifications

• Previous experience in vehicle parts or as a mechanic/technician.
• Basic understanding of vehicle powertrain components.
• Good IT skills with experience in automotive software preferred.

Responsibilities

• Handle enquiries professionally and politely.
• Create quotes for clients.
• Liaise with suppliers for order fulfillment.
• Update customers about repair and parts order progress.

Skills

Vehicle parts knowledge

Communication skills

Organizational skills

IT skills

Tools

1 link

Audatex

Partslink 24

Autodata

Job description

St. Albans, Hertfordshire, United Kingdom (On-site)

About Us

IAA IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

Job Description

Parts Advisor

Location: St Albans

Overall Purpose of Role:

Our site in St Albans offer a specialist service to a growing number of lease companies and insurance clients. Our main line of business is the supply and fitment of replacement engines for the fleet network. In your role you will be responsible for dealing with enquiries, processing orders and progressing jobs that are booked in across our network.

Responsibilities & Activities of the Role:

• Handling all enquiries in a polite and professional manor
• Creating quotes for clients
• Liaising with suppliers
• Processing and invoicing orders
• Liaising with workshops to get updates on repair progress and assist the workshop in gaining additional authority for any parts required
• Updating customers, clients and drivers on the progress of their repair or parts order
• Supporting clients and workshops with technical information
• Processing warranty claims

The Ideal candidate:

• Previous experience in vehicle parts, service or working as a mechanic / vehicle technician
• Knowledge and a basic understanding of vehicle parts and components particularly the powertrain
• Good IT skills, experience of using 1 link, Audatex , Partslink 24, Autodata and other automotive systems would be beneficial
• A professional telephone manor and good communication skills
• Strong organisational skills including managing your own workload

What we offer:

• A friendly and supportive working environment
• Ongoing training and professional development
• Uniform and PPE provided
• Free onsite parking
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• Day shift, Monday to Friday 08.00am - 5pm
• Competitive basic salary
• 31 days holiday including Bank Holidays
• Pension plan with 3.5% employer contribution

Please note:

This role is subject to a satisfactory DBS and right to work checks.

We reserve the right to close this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.