Parts Advisor

Huntress; Peterborough; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Annual leave: 24 days + 8 bank hols

4% employer pension contribution

Yearly pay reviews

Health scheme & wellbeing programme

Life assurance: up to 3x salary

Christmas break: reduced hours

Employee recognition: quarterly awards

Employee referral scheme: £2,600

Job summary

Huntress is recruiting a proactive Spare Parts Advisor in Peterborough to join an established and supportive team. The role combines customer service, technical parts identification, sales administration and supplier liaison, ensuring accurate parts supply and timely quotations.

You will work with customers, service technicians and suppliers to keep equipment operational, manage stock and identify opportunities for parts sales while maintaining high service standards.

Qualifications

• Must have prior experience in a spare parts environment, ideally automotive, machinery, engineering or industrial settings.
• Strong customer service mindset with ability to build positive relationships.
• Good communication and interpersonal skills.

Responsibilities

• Provide professional parts support to external customers and internal teams, accurately identifying and supplying requirements.
• Advise on pricing, availability, lead times and alternatives for parts.
• Work with service technicians and workshop staff to ensure parts availability for servicing and repair.
• Identify parts using catalogues, drawings and supplier systems.
• Prepare and process quotations, sales orders, returns and warranty claims.
• Source and purchase specialist or non-stock parts from UK and international suppliers.
• Monitor stock levels and support inventory management including stock checks and replenishment.
• Keep customer records and documentation up to date.
• Provide updates on order progress, backorders and delivery timescales.
• Support warehouse activities during peak periods.
• Identify opportunities to generate additional parts sales through kits and upgrades.
• Build positive relationships with customers, suppliers and internal teams.
• Maintain high standards of customer service, quality and health & safety.

Skills

Spare parts experience

Customer service mindset

Communication skills

Organisational skills

Job description

Spare Parts Advisor

Full-time | Monday-Friday | 40 hours per week

Are you experienced in spare parts, ideally within the automotive, machinery or engineering sector, and enjoy helping customers find the right solutions?

We're looking for a proactive, customer-focused Spare Parts Advisor to join an established and supportive team.

This is a varied role combining customer service, technical parts identification, sales administration and supplier liaison. You'll be responsible for identifying, sourcing and supplying the correct parts and accessories, ensuring customers receive an efficient and professional service.

Working closely with customers, service technicians, workshop colleagues and suppliers, you'll play an important part in keeping equipment operational and ensuring parts are available when needed.

The Role

Your responsibilities will include:

• Providing professional parts support to external customers and internal departments, accurately identifying and supplying their requirements.
• Responding to customer enquiries and recommending suitable parts solutions, including advising on pricing, availability, lead times and alternatives.
• Working closely with service technicians, service administrators and workshop colleagues to ensure parts are available for servicing, maintenance and repair work.
• Identifying parts using manufacturer catalogues, technical drawings, electronic parts systems and supplier resources.
• Preparing and processing customer quotations, sales orders, returns, credits and warranty claims.
• Sourcing and purchasing specialist or non-stock parts from approved UK and international suppliers.
• Monitoring stock levels and supporting inventory management, including stock checks, audits and replenishment.
• Keeping parts transactions, customer records and associated documentation accurate and up to date.
• Providing regular updates to customers regarding order progress, backorders and delivery timescales.
• Supporting warehouse and stores activities during peak periods, including goods receipt, picking, packing and dispatch.
• Identifying opportunities to generate additional parts sales through service kits, consumables and product upgrades.
• Building positive working relationships with customers, suppliers, manufacturers and internal teams.
• Maintaining high standards of customer service, quality and health and safety.

About You

You'll ideally have:

• Previous experience in a spare parts environment, ideally within automotive, machinery, engineering or an industrial setting.
• A strong customer service mindset and the ability to build positive relationships.
• Good communication and interpersonal skills.
• Excellent attention to detail and accuracy when processing orders and handling parts information.
• The ability to interpret customer requirements and identify appropriate parts solutions.
• Good organisational skills and the ability to manage competing priorities.
• The confidence to work independently and use your own initiative.
• A flexible and proactive approach, with the willingness to support colleagues across different areas of the operation.

We're looking for someone who is hardworking, confident and approachable, with a positive attitude and a genuine desire to deliver an excellent customer experience.

Working Hours

• 40 hours per week, Monday to Friday.
• Core working hours between 7.30am and 5.00pm.

The Benefits

There's a particularly strong benefits package on offer, including:

• Annual leave: 24 days' holiday plus 8 bank holidays, increasing by one additional day after 2, 5, 10 and 20 years of service, up to a maximum of 28 days.
• Pension: 4% employer pension contribution.
• Annual pay reviews: Yearly salary reviews.
• Health and wellbeing: Health scheme, eye care scheme and access to HealthShield's mental health and wellbeing programme.
• Life assurance: Cover of up to three times annual salary.
• Christmas break: Reduced working hours between Christmas and New Year.
• Employee recognition: Quarterly employee awards.
• Employee referral scheme: £2,600 reward for introducing a successful new employee.

The Working Environment

You’ll be joining a friendly and supportive business that genuinely values its people.

The culture is built around open communication, approachable management and listening to employees. People are encouraged to share ideas, contribute to improvements and feel part of the wider team.

Staff turnover is particularly low, reflecting a positive working environment where employees are valued and supported.

If you're looking for a varied Spare Parts Advisor position within a stable business that offers long-term opportunities, a supportive team and an excellent benefits package, we’d love to hear from you.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.