Parts Advisor

Plus One Personnel Ltd; Banbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days’ annual leave

Company pension scheme

Private healthcare plan

Full training on bespoke systems

Supportive and professional working环境

Opportunity to develop within an estab

global manufacturing business

Job summary

Plus One Personnel Ltd. are seeking a proactive Parts Advisor to join their busy Sales and Service team in Banbury. You will manage spare parts enquiries, quotations, orders and deliveries, liaising with customers, suppliers and internal departments to ensure efficient service.

The role is in a fast-paced manufacturing environment with full training on specialist systems, offering a structured career path within a global business.

Qualifications

• Experience in parts advisor, spare parts administration, stock control or similar role.
• Strong IT skills including Microsoft Word/Excel and ability to learn bespoke systems.
• Excellent customer service and communication skills for telephone and email enquiries.

Responsibilities

• Prepare accurate spare parts quotations using the bespoke system.
• Process spare parts sales orders, generate packing docs and raise invoices.
• Maintain stock/inventory records and participate in stocktakes.
• Liaise with customers, factories and internal departments to coordinate orders.
• Arrange UK and international spare parts shipments with dispatch docs.
• Manage warranty enquiries, returns and credits with factories.
• Support warehouse activities including picking/packing.
• Complete general admin and maintain sales order records.

Skills

Customer service

Communication

Stock control

Microsoft Excel

Attention to detail

Team player

Tools

Bespoke parts system

Microsoft Word

Job description

About the Company

Our client is an established global manufacturing business and a recognised leader in its specialist sector. Supplying high-quality industrial equipment and technical solutions to customers across the UK and internationally, the company combines engineering expertise with excellent customer service. Continued growth has created an exciting opportunity to join its professional and supportive team.

About the Role

We are looking for a proactive and customer-focused Parts Advisor / Spare Parts Administrator to join a busy Sales and Service team in Banbury, Oxfordshire. This varied position involves managing spare parts enquiries, preparing quotations, processing orders and coordinating deliveries to ensure customers receive an efficient and professional service. Working within a fast-paced manufacturing and engineering environment, you will liaise with customers, suppliers and internal departments while maintaining accurate stock and order records. This is an excellent opportunity for someone with previous experience in parts administration, stock control or inventory management who enjoys problem-solving, learning technical systems and delivering outstanding customer service.

Duties & Responsibilities

• Prepare accurate spare parts quotations using a bespoke parts management system, responding to customer enquiries regarding pricing and availability.
• Process spare parts sales orders, generate picking and packing documentation, and raise invoices for completed orders.
• Maintain accurate stock and inventory records, book incoming spare parts into stock and participate in regular stocktakes.
• Liaise with customers, factories and internal departments to coordinate spare parts orders and resolve queries efficiently.
• Arrange UK and international spare parts shipments, preparing courier manifests, consignment notes and relevant dispatch documentation.
• Manage warranty enquiries, returns and follow-ups, including checking warranty credits received from factories.
• Support warehouse activities, including picking and packing spare parts when required.
• Complete general administrative duties, maintaining accurate sales order records, invoices and associated documentation.

Education & Skills Required

• Previous experience in a parts advisor, spare parts administration, stock control, stores, inventory management or similar administrative role, ideally within manufacturing, engineering or a technical environment.
• Strong IT skills, including proficiency in Microsoft Word and Excel, with the ability to learn bespoke parts and inventory management systems.
• Excellent customer service and communication skills, with confidence handling telephone and email enquiries professionally.
• Strong organisational skills, excellent attention to detail and the ability to manage competing priorities in a busy environment.
• A proactive, flexible and solutions-focused approach, with the ability to investigate queries, resolve problems and work effectively within a team.
• An enthusiastic attitude towards learning technical products and processes, with full training provided on the company’s specialist systems.

Benefits

• 25 days’ annual leave.
• Company pension scheme.
• Private healthcare plan.
• Full training on bespoke systems.
• Supportive and professional working environment.
• Opportunity to develop within an established global manufacturing business.

Additional Information

• Monday to Friday, 8:30am to 5:00pm.
• Location: Banbury.