Parts Advisor

All Electric Garages Group PLC.; Kidderminster; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a part-time Parts Advisor to join their dynamic team in Kidderminster. This role is vital for ensuring the smooth operation of the garage by providing expert assistance to customers in selecting and purchasing automotive parts. You'll engage with customers, manage parts inventory, and support technicians with technical inquiries. If you're passionate about customer service and have a keen interest in automotive parts, this opportunity offers a chance to thrive in a fast-paced environment while contributing to customer satisfaction and business growth.

Qualifications

• Prior experience in automotive parts sales or customer service is highly desirable.
• Strong communication skills with the ability to explain technical information clearly.

Responsibilities

• Assist customers in identifying their automotive parts needs and provide knowledgeable advice.
• Manage inventory, including receiving shipments and maintaining stock levels.

Skills

Customer Service

Communication Skills

Organisational Skills

Technical Knowledge

Education

Experience in Automotive Parts Sales

Experience in Customer Service

Tools

Excel

Parts Catalogs

Job description

The Parts Advisor plays a critical role in ensuring the smooth operation of our busy garage, Hyundai Kidderminster.

As a Hyundai dealer, we specialise in supplying genuine parts and accessories to our customers. We are currently seeking a part-time Parts Advisor to join our team and provide expert assistance to customers in selecting, purchasing, and obtaining automotive parts.

Responsibilities:

1. Customer Service:
   • Greet customers warmly and assist them in identifying their automotive parts needs.
   • Provide knowledgeable advice and recommendations regarding parts selection, compatibility, and performance.
   • Respond to inquiries via phone, email, or in-person, providing accurate information and resolving customer concerns promptly and professionally.
2. Parts Identification and Ordering:
   • Utilise parts catalogs, electronic databases, and manufacturer resources to identify and locate the correct parts for customers' vehicles.
   • Place orders for parts with suppliers, ensuring accuracy and timely delivery.
   • Maintain up-to-date knowledge of inventory levels, part numbers, and pricing.
3. Inventory Management:
   • Receive incoming shipments of parts, verify accuracy, and organize inventory according to established procedures.
   • Monitor stock levels and perform regular inventory counts to identify shortages or overages.
   • Assist in maintaining a clean and organized parts department to facilitate efficient operations.
   • Utilise Excel and other software to manage parts inventory.
4. Technical Support:
   • Assist technicians and service advisors with technical questions related to parts installation, compatibility, and troubleshooting.
   • Provide guidance on warranty coverage, return procedures, and manufacturer specifications.
   • Stay informed about the latest automotive technologies and trends to better serve customers.
5. Sales and Upselling:
   • Actively promote sales of accessories, upgrades, and related products to enhance customer satisfaction and increase revenue.
   • Identify opportunities to upsell or cross-sell additional parts or services based on customers' needs and preferences.
   • Participate in sales promotions, events, and marketing campaigns to drive customer engagement and loyalty.

Qualifications:

1. Prior experience in automotive parts sales, customer service, or related field is highly desirable.
2. Strong communication skills, both verbal and written, with the ability to explain technical information clearly and concisely.
3. Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively in a fast-paced environment.
4. A customer-focused attitude and a passion for delivering exceptional service experiences.

Additional Requirements:

1. Valid driver's license with a clean driving record.
2. Willingness to participate in ongoing training and professional development opportunities.
3. Adherence to company policies and procedures, including safety guidelines and ethical standards.
4. Physical ability to lift and move heavy objects, such as automotive parts and equipment, as needed.
5. Previous experience in Motor trade is required.

To apply for this excellent Parts Advisor role, email an up-to-date copy of your CV to [e-mail] or call 01562 752566 for further information.

Ref: Parts-HK

Working Hours: 25 hours