Parts Advisor

TrustFord; East Trewent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive service provider in the UK is seeking a Parts Advisor to join their team in Wales. The role involves interacting with customers, handling parts orders, and maintaining effective communication across departments. Ideal candidates will have experience in a busy Parts department and strong customer service skills. This position offers an industry-leading benefits package, including annual leave, pension schemes, and development opportunities. Join a supportive network that values teamwork and inclusivity.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day volunteer for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Experience working in a busy Parts department.
• Ability to handle sensitive and confidential information.
• Strong customer focus and drive for customer care.

Responsibilities

• Dealing with internal and external customers.
• Ordering parts and invoicing.
• Receiving and processing telephone and internet orders.

Skills

Parts Advisor experience

Excellent communication skills

Teamwork skills

Customer service experience

Familiarity with Microsoft Office Suite

Job description

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team who will always support you, and will make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Parts Advisor to join us, dealing with internal and external customers, ordering parts and invoicing. You will have experience working in a busy Parts department. You will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation. The successful candidate will be able to handle sensitive and confidential information and adhere to deadlines.

Qualifications & Experience

• Parts Advisor experience
• Excellent communication and teamwork skills
• Experience in a selling/customer service environment
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook)
• Customer focused and ready to drive the standard in customer care

A Day in the Life of a Parts Advisor

With our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit so our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone and work with our colleague Network Groups – including Race, LGBTQ+, Disability and Gender networks – to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.