Parts Advisor

AB Volvo; Dunstable; On-site; GBP 35,000; Full time

Job summary

A leading automotive company in Dunstable is seeking a Parts Advisor for the Renault Trucks team. You will be responsible for customer interactions and maintaining superior parts performance. The position offers a salary of £35,000 and requires a full UK driving license. Join a team committed to sustainable transport solutions and enjoy benefits such as 25 days holiday and a pension scheme.

Benefits

25 days holiday, rising with service

Pension scheme with employer matched contribution

Discounts across retailers, cinemas, and theme parks

Discount on Arval Contract Hire cars

Qualifications

• Full UK driving license is required.
• Experience in customer service and parts sales is beneficial.
• Proficiency with GDS and associated software is required.

Responsibilities

• Front of House counter sales and dealing with customer parts queries.
• Ensure customer orders are processed correctly.
• Maintain clean and tidy parts area.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Parts Advisor - Chiltern Dealership in Dunstable

Working within Renault Trucks, you will be part of a team developing and sustaining superior performance in parts with face-to-face customer liaison.

Mon-Fri, 44 hours. Mon-Thursday – two-week rotation 06:00 – 16:00 and 08:00 – 18:00. Fridays will finish 1 hour earlier on each shift pattern, with alternate Saturday mornings paid at time and a half – moving to 1 in 3.

Paying £35,000 DOE and a full UK driving licence is required.

Core Responsibilities:

• Front of House counter sales and dealing with customer parts queries.
• Ensure customer orders are taken and supplied to the correct specification.
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Maintain an efficient filing and retrieval system.
• Keep the parts area clean and tidy, and ensure equipment is in good condition, reflecting the image of an efficient and modern Retail Dealer point.
• Ensure the Dealer point complies with the Company Health and Safety policy.
• Wear personal protective equipment (PPE) when required.

General Duties:

• Work with the team to ensure a strong top team ethos.
• Support the development of character, skills, attitude, and superior individual and team performance.
• Conduct yourself in a business-like and professional manner.
• Assist with maintaining a clean and professional Service and Parts area.
• Attend any training or development activities provided.
• Communicate effectively at all levels, both written and verbal.
• Develop or work on developing new or enhancing existing processes.
• Adapt and take on new skills and approaches.
• Use GDS and associated software & systems competently.
• Use desktop PC and software efficiently.
• 25 days holiday, rising with service.
• Pension scheme with employer matched contribution of up to 5%.
• Discounts across retailers, cinemas, and theme parks.
• Discount on Arval Contract Hire cars.

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Who we are and what we believe in

We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers you the opportunity to work with some of the sharpest and most creative minds to leave society in better shape for future generations. We are passionate about our work and thrive on teamwork. With nearly 100,000 people worldwide, our culture is built on care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to positively impacting society. We aim to contribute to a sustainable future, creating opportunities and leading transformation in the transport industry. We care for each other, value work-life balance, and foster a culture of learning, growth, and recognition. We are pragmatic, committed, and warm.

Every day, Volvo Group products and services help ensure food on tables, children’s safe journeys, and the construction of roads and buildings. Looking ahead, we are dedicated to transitioning to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group means working with iconic brands and being part of a global leader harnessing automated driving, electromobility, and connectivity. Our people are passionate, high-performing, and team-oriented, living in a supportive and respectful environment.

If you aspire to grow and make an impact, join us on our journey to create a better, more resilient society for future generations.