Parts Advisor

Hartshorne Group; Darlaston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Product training programme

Healthcare cash plan

Holiday entitlement increase with long

Employee saving platform access

Wellbeing and fitness program

Job summary

Hartshorne Group is seeking a Parts Advisor at our Walsall depot to deliver exceptional customer service, drive parts sales, and support growing front counter business.

You will identify, source, price, and supply parts efficiently, while building strong customer relationships and handling quotations. A depot role requiring accuracy and teamwork in a fast-paced environment.

Qualifications

• Outgoing and friendly personality with a positive attitude.
• Willing to learn and develop new skills to support parts sales.
• Strong team player committed to delivering first-class customer service.
• Focused on exceeding customer expectations in a busy depot environment.
• Commercial parts experience or similar role is advantageous, with full training provided.

Responsibilities

• Identify, source, price and supply parts efficiently and accurately.
• Build and maintain strong customer relationships through face-to-face interactions and visits.
• Prepare quotations and support business development initiatives.
• Champion Volvo Genuine Parts and current promotions.
• Maintain accurate stock levels and participate in warranty and contract processes.
• Handle administrative tasks to a high standard while delivering excellent service.

Skills

Outgoing manner

Positive attitude

Willing to learn

Team player

Customer service focus

Job description

Hartshorne Group

Walsall Depot

Parts Advisor

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

An exciting opportunity has arisen to join our fantastic team at our Walsall depot as a Parts Advisor.

This is a fast-paced role at the heart of our operation, where you'll play a key part in delivering exceptional customer service, driving parts sales, and supporting the continued growth of our front counter business.

You will be responsible for identifying, sourcing, pricing and supplying parts efficiently and accurately, ensuring customers receive the right solution first time, every time. You'll build strong customer relationships through face-to face interactions, customer visits, proactive sales calls and promotional activities, helping to maximise sales opportunities and customer satisfaction.

You’ll also prepare quotations, support business development initiatives, and champion Volvo Genuine Parts and current promotions. In addition, you will need an understanding in how to maintain accurate stock levels, while ensuring administrative, warranty and contract processes are completed to a high standard. If you have a passion for customer service, enjoy building relationships, and thrive in a commercially focused environment, we'd love to hear from you.

About You

• Outgoing and friendly with a positive attitude.
• Willing to learn and develop new skills.
• A strong team player who works well with others.
• Committed to delivering first-class customer service.
• Focused on exceeding customer expectations.
• Commercial parts experience or experience in a similar role is a distinct advantage however full training will be provided

Hours of work

• Monday to Friday: 9.00am - 6.00pm
• 1 in 3 Saturday mornings: 8.00am - 1.00pm

Benefits

• Product training programme.
• Comprehensive healthcare cash plan.
• Holidays increase with the length of service.
• Access to company promoted saving platform for scheme members.
• Access to Les Mills and House of Wellbeing classes through the GoJoe app.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business