Parts Advisor

Hartwell Motor Group; Watford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Workplace pension scheme

Staff discounts

Career and development opportunities

Discount and savings portal

Health and wellbeing programmes

Free Parking

On site Parking

Job summary

Hartwell Motor Group is seeking a Parts Advisor for our Hartwell Watford branch. The ideal candidate will have retail/administration experience and a strong customer service ethos, with a valid UK driving license.

Responsibilities include handling enquiries, processing orders and payments, stock checks, and liaising with the workshop and customers. A franchise dealer group with a long history offers opportunities for development and progression.

Qualifications

• Experience in retail, administration or reception.
• Strong customer service skills.
• Good telephone manner and communication.
• Experience in a franchised automotive dealership or parts operation preferred.

Responsibilities

• Handle customer enquiries by phone and in person.
• Process orders, invoicing and payments.
• Check in parts deliveries.
• Assist with stock checks.
• Liaise with workshop, service advisors and customers.
• Enter prices onto VHC within the required timeframe.
• Promote current promotions to customers.
• Pick parts and check for damage or shortages.
• Pre-pick parts for jobs booked into Workshop.

Skills

Customer service

Telephone manners

Administrative experience

Franchised auto experience

Job description

We are currently seeking a Parts Advisor to join our team in Hartwell Watford.

Are you a successful Parts Advisor or Automotive Parts Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group?

Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations,

Key responsibilities of the Parts Advisor:

• Deal with any customer enquiries over the phone and face to face
• Ordering, booking out parts, invoicing and taking payment
• Checking in parts deliveries
• Assisting with parts stock check
• Liaising with the workshop, service advisors and customers
• Ensuring prices are entered onto VHC within required time
• Contact customers offering special promotions that are available from time to time
• Pick parts and check for damage or shortages
• Pre-pick parts for those jobs pre-booked into Workshop

Theideal Parts Advisor:

• Retail / administration / reception experience.
• Good telephone manner.
• Excellent customer service skills.
• Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable.
• Full, valid and clean UK driving license.
• Candidates must have the ability to communicate at all levels.

Rewards&Benefits If you are looking to join a well-established company that offers excellent rewards including;

• Workplace pension scheme
• Staff discounts
• Career and development opportunities
• Discount and savings portal
• Health and wellbeing programmes
• Free Parking
• On site Parking