Parts Advisor

Brindley Volvo; West Street; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Employee discount

Life insurance

Training & development

Career progression

Supportive work environment

Job summary

Brindley Group is recruiting a Parts Advisor to be based at our multi-franchise Wolverhampton site on West Street, off Stafford Road (A449). You will support both retail and workshop operations with parts supply and customer service, ensuring efficiency and accuracy in a busy dealership.

The role emphasizes organisation, communication and a proactive approach to high standards across the parts department, with daily tasks including stock management and liaising with customers and technicians.

Qualifications

• Experience in a Parts Advisor or similar role is advantageous.
• Excellent communication and customer service skills are essential.
• Strong organisational skills and attention to detail.
• Ability to work in a busy dealership environment and manage workload.
• Full UK driving licence is required.

Responsibilities

• Control the issue of parts and accessories to customers and technicians.
• Record stock movements accurately and handle enquiries promptly.
• Liaise with workshop staff to provide parts support.
• Maintain stock accuracy and keep the parts area organised and safe.
• Contribute to goods-in processes and manufacturer procedures.

Skills

Customer service

Communication

Organisational skills

Team player

Driving licence

Job description

The Role

Brindley Group are looking to recruit a Parts Advisor to be based our multi-franchise Wolverhampton site on West Street, off Stafford Road (A449). As a Parts Advisor, you will be responsible for supporting both the retail and workshop operations by ensuring the efficient supply, control and management of vehicle parts and accessories while delivering excellent customer service at every stage.

West Street, Wolverhampton

Job Summary

Pay

£26,650 per year

The Role

Brindley Group are looking to recruit a Parts Advisor to be based our multi-franchise Wolverhampton site on West Street, off Stafford Road (A449). As a Parts Advisor, you will be responsible for supporting both the retail and workshop operations by ensuring the efficient supply, control and management of vehicle parts and accessories while delivering excellent customer service at every stage.

This is a fast-paced and varied role suited to an organised, detail-focused and customer-oriented individual who thrives in a busy dealership environment and enjoys working as part of a team.

The successful candidate must be capable of managing a busy parts department where accuracy, efficiency and communication are essential to success. You will liaise closely with customers, suppliers and workshop technicians to ensure parts are sourced, managed and supplied effectively to support the smooth running of the dealership.

You will be expected to demonstrate strong organisational skills, excellent communication and a proactive approach to delivering high operational standards throughout the parts department. Daily responsibilities will include stock management, handling customer enquiries, supplying workshop technicians and maintaining accurate records in line with manufacturer procedures.

A key part of the role will involve ensuring customers and technicians receive the correct advice and parts support quickly and professionally. The ideal candidate will understand the importance of delivering a seamless and efficient aftersales experience.

Key Responsibilities

• Controlling the secure issue of parts and accessories to customers and technicians
• Ensuring accurate recording of issued stock and parts transactions
• Handling customer enquiries swiftly, courteously and professionally
• Liaising with workshop technicians to provide effective parts support
• Maintaining stock accuracy and reporting any damaged items
• Ensuring the parts storage area remains organised, safe and tidy
• Assisting with goods-in processes and stock management
• Following manufacturer and dealership procedures at all times

This role requires someone who can combine strong organisational ability with professionalism, attention to detail and excellent customer service skills. We are looking for a team player who enjoys working in a busy environment and takes pride in delivering high standards across every area of the role.

About You

• Previous experience as a Parts Advisor or within a similar role would be highly advantageous
• Excellent communication and customer service skills
• Ability to quickly establish rapport with customers and colleagues
• Strong organisational skills and attention to detail
• Basic understanding of vehicle mechanical repair and components
• Ability to work efficiently within a busy dealership environment
• Strong ability to manage your own workload and prioritise effectively
• Motivated, reliable and team-focused attitude
• Full UK driving licence required

What We Offer

• Competitive salary
• Company pension
• Employee discount
• Life insurance
• Ongoing manufacturer training and development
• Career progression opportunities within Brindley Group
• Supportive and professional working environment

If you are ambitious and customer-focused, we would love to hear from you.

Join the Brindley Group today!