Partner Success Specialist - Hybrid, Cybersecurity Solutions

Infinigate UK & Ireland; South Cerney; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Birthday day off

Electric car lease

Cycle to work

Life assurance 4x salary

Group income protection

Pension 5%

Private medical insurance

Healthcare cash plan

Hybrid working

9:00–17:30 working hours

Free parking

Job summary

Infinigate Group in the UK is seeking a Customer Success Specialist to manage partner engagements across the sales journey. Based in South Cerney with hybrid working (3 days in office, 2 at home), you will develop relationships with partners and ensure outstanding service on networking and security solutions.

The role offers a competitive salary of £30,000–£35,000 per year, 25 days annual leave rising to 28, and a suite of benefits including private medical insurance, pension, electric car

Qualifications

• Self-motivated and confident.
• Disciplined, accountable and task oriented.
• Professional and effective communicator.
• A passion for quality customer service.
• Detail oriented, proficient in MS applications including Excel, Outlook.
• Strong relationship-building skills with colleagues, clients and stakeholders.

Responsibilities

• Be at the forefront of partner engagement, building strong relationships and delivering an excellent experience at every stage of the sales journey.
• Manage a high volume of virtual quotations and transactions for key accounts and development partners.
• Act as a central point of contact for inbound opportunities and quotation requests from a subset of partners, coordinating next steps to keep deals moving.
• Complete administrative and reporting activities that support excellent customer service, in line with SLAs.
• Build a strong understanding of the HPE Networking portfolio and identify opportunities to upsell and cross sell.
• Bring in specialist teams when an opportunity calls for deeper technical expertise and identify partners with development potential.
• Develop broad knowledge of the HPE Networking product portfolio, focusing on networking and security.
• Take ownership of a subset of partner engagements throughout the sales process, communicating confidently and following through on commitments.
• Work closely with sales, technical and operations teams to maximise each opportunity.
• Respond to partner challenges and coordinate the right people to resolve issues promptly.

Skills

Self-motivated

Disciplined

Professional communicator

Customer service orientation

Detail oriented

Relationship building

MS Excel

Outlook

Tools

MS Excel

Outlook

Job description

Infinigate Group in the UK is seeking a Customer Success Specialist to manage partner engagements across the sales journey. Based in South Cerney with hybrid working (3 days in office, 2 at home), you will develop relationships with partners and ensure outstanding service on networking and security solutions.

The role offers a competitive salary of £30,000–£35,000 per year, 25 days annual leave rising to 28, and a suite of benefits including private medical insurance, pension, electric car