Customer Success Specialist

Infinigate UK & Ireland; South Cerney; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Birthday day off

Electric car lease

Cycle to work

Life assurance 4x salary

Group income protection

Pension 5%

Private medical insurance

Healthcare cash plan

Hybrid working

9:00–17:30 working hours

Free parking

Job summary

Infinigate Group in the UK is seeking a Customer Success Specialist to manage partner engagements across the sales journey. Based in South Cerney with hybrid working (3 days in office, 2 at home), you will develop relationships with partners and ensure outstanding service on networking and security solutions.

The role offers a competitive salary of £30,000–£35,000 per year, 25 days annual leave rising to 28, and a suite of benefits including private medical insurance, pension, electric car

Qualifications

• Self-motivated and confident.
• Disciplined, accountable and task oriented.
• Professional and effective communicator.
• A passion for quality customer service.
• Detail oriented, proficient in MS applications including Excel, Outlook.
• Strong relationship-building skills with colleagues, clients and stakeholders.

Responsibilities

• Be at the forefront of partner engagement, building strong relationships and delivering an excellent experience at every stage of the sales journey.
• Manage a high volume of virtual quotations and transactions for key accounts and development partners.
• Act as a central point of contact for inbound opportunities and quotation requests from a subset of partners, coordinating next steps to keep deals moving.
• Complete administrative and reporting activities that support excellent customer service, in line with SLAs.
• Build a strong understanding of the HPE Networking portfolio and identify opportunities to upsell and cross sell.
• Bring in specialist teams when an opportunity calls for deeper technical expertise and identify partners with development potential.
• Develop broad knowledge of the HPE Networking product portfolio, focusing on networking and security.
• Take ownership of a subset of partner engagements throughout the sales process, communicating confidently and following through on commitments.
• Work closely with sales, technical and operations teams to maximise each opportunity.
• Respond to partner challenges and coordinate the right people to resolve issues promptly.

Skills

Self-motivated

Disciplined

Professional communicator

Customer service orientation

Detail oriented

Relationship building

MS Excel

Outlook

Tools

MS Excel

Outlook

Job description

(Customer Success Specialist – location – FT/PT - hybrid)

Introduction

Infinigate Group are a leading, global distributer, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities.

Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance.

Role Purpose

Are you looking for a role where you can develop your commercial expertise, build meaningful partner relationships, and gain exposure to industry-leading networking and security solutions? As part of our team, you'll take ownership of partner engagements, supporting opportunities from initial enquiry through to completion. Working alongside experienced sales and technical specialists, you'll develop a deep understanding of the HPE Networking portfolio while helping partners navigate their requirements, uncover new opportunities, and achieve success through outstanding service and support.

We are pleased to offer this full-time role as a permanent position based in our offices in South Cerney on a hybrid basis with 3 days in office, 2 days working from home. Please note due to the rural location of our offices, public transport access is limited.

Job Requirements

• Self-motivated and confident
• Disciplined, accountable and task orientated
• Professional and effective communicator
• A passion for quality customer service
• Detail orientated, proficient in MS applications including Excel, Outlook
• Strong relationship-building skills, with the ability to develop and maintain positive relationships with colleagues, clients, customers and other stakeholders.

Job Responsibilities

• Be at the forefront of partner engagement, building strong relationships and delivering an excellent experience at every stage of the sales journey.
• Manage a high volume of virtual quotations and transactions, for key accounts and development partners. Engaging directly to validate opportunities and match them with the right resources.
• Act as a central point of contact for inbound opportunities and quotation requests from a subset of partners, coordinating the next steps to keep deals moving.
• Complete administrative and reporting activities that support excellent customer service, in line with company service level agreements.
• Build a strong understanding of the HPE Networking portfolio and identify opportunities to upsell and cross sell.
• Bring in specialist teams when an opportunity calls for deeper technical expertise and identify partners with good development potential to be qualified by our BDMs.
• Develop broad knowledge of the HPE Networking product portfolio, with particular focus on networking and security.
• Take ownership of a subset of partner engagements throughout the sales process, communicating confidently and following through on commitments.
• Work closely with sales, technical and operations teams to make the most of each opportunity.
• Respond to partner challenges and coordinate the right people to resolve issues promptly.
• £30,000 - £35,000 salary per annum
• 25 days annual leave rising to 28 days with length of service, plus bank holidays.
• Day off on your birthday.
• Electric Car Lease Scheme
• Cycle to work scheme
• Life assurance of 4 x basic salary and group income protection from start date
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.

Infinigate Group

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please make us aware by answering the relevant application questions. For any further queries, please contact us at [e-mail].