Partner Portal Experience Lead: Onboarding & Support

LanceSoft UK; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

LanceSoft UK seeks a Partner Portal Support Specialist in Reading, UK to manage inquiries and optimize partner experience on the new portal. You will be responsible for partner onboarding, provisioning, and support for demo orders.

The ideal candidate will possess a post-secondary degree in a related field, strong communication skills, and experience with tools like Salesforce and SAP. This 12-month role requires a proactive and problem-solving approach in a fast-paced environment.

Qualifications

• Strong work ethic, problem solving and communication skills (both written and verbal).
• Comfortable working in a fast-paced, changing environment.
• Willing and inquisitive learner.

Responsibilities

• Serve as a first line of support for partners accessing the partner portal.
• Manage and resolve inquiries for optimal partner experience.
• Contribute to governance standards through documented processes.

Skills

Problem solving

Communication skills

Attention to detail

Ability to manage multiple initiatives

Education

Post secondary degree in Business, Communications, Technology or related field

Tools

Salesforce

SAP

ServiceNow

Job description

LanceSoft UK seeks a Partner Portal Support Specialist in Reading, UK to manage inquiries and optimize partner experience on the new portal. You will be responsible for partner onboarding, provisioning, and support for demo orders.

The ideal candidate will possess a post-secondary degree in a related field, strong communication skills, and experience with tools like Salesforce and SAP. This 12-month role requires a proactive and problem-solving approach in a fast-paced environment.