Portal Experience Specialist (Hybrid UK)

CPM; Brough; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

CPM Acquisition Corp. is seeking a Portal Support Specialist based in the UK, working in a hybrid setup at the Brough office.

You will support internal users, assist customers when needed, and collaborate with the Product Owner on platform enhancements and testing. The role emphasizes turning business needs into clear requirements, conducting UAT, analyzing platform performance, and creating onboarding materials to improve user experience.

Qualifications

• Minimum of 2 years in a relevant support, e-commerce, digital platform, or IT-related role.
• Proactive approach with a passion for continuous improvement.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Experience testing digital platforms or software applications would be advantageous.
• Keen attention to detail and a commitment to delivering high-quality user experiences.
• Eagerness to learn, develop new skills, and take ownership of challenging projects.
• Living and working rights in the UK.

Responsibilities

• Contribute to discussions around new feature requests, business requirements, and workflow improvements.
• Collaborate with stakeholders to identify opportunities to enhance user experience and platform efficiency.
• Monitor platform performance and analyze user behavior to support data‑driven decision making.
• Assist in translating business needs into clear requirements through research, wireframes, and process mapping.
• Conduct user acceptance testing (UAT) for new releases and enhancements.
• Investigate, document, and escalate technical issues while partnering with development teams to implement solutions.
• Act as the primary contact for portal‑related support queries from internal teams and, when required, external customers.
• Troubleshoot system issues independently and communicate resolutions clearly to stakeholders.
• Develop and maintain onboarding materials, user guides, and process documentation.

Skills

Analytical skills

Problem-solving

Cross-functional teamwork

Figma

SQL

SAP Business One

Education

Bachelor's degree or equivalent

Tools

Figma

SAP Business One

Job description

CPM Acquisition Corp. is seeking a Portal Support Specialist based in the UK, working in a hybrid setup at the Brough office.

You will support internal users, assist customers when needed, and collaborate with the Product Owner on platform enhancements and testing. The role emphasizes turning business needs into clear requirements, conducting UAT, analyzing platform performance, and creating onboarding materials to improve user experience.