Partner Experience Lead: Onboarding, Adoption & Expansion

Saturn; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and equity

Offsites in Tropical places

Best in class medical insurance

Job summary

A financial technology company in the UK is seeking a Partner Experience professional to enhance partnerships through effective onboarding and relationship management. The ideal candidate will have over 3 years of experience in customer success or implementation in B2B SaaS settings. Responsibilities include leading implementations, maintaining relationships, and ensuring measurable value for partners. This role offers competitive salary, autonomy, and opportunities for professional growth.

Qualifications

• 3+ years of experience in customer success, implementation, or a similar client-facing role.
• Proven track record of managing a portfolio of accounts and achieving measurable outcomes.
• Data-driven and proactive in approach.

Responsibilities

• Own the partner experience lifecycle from onboarding through to renewal and expansion.
• Lead implementation for new partners: scoping, training, and adoption.
• Build and maintain trusted relationships with stakeholders.

Skills

Customer success experience

Implementation skills

Strong relationship building

Operational excellence

Data literacy

Communication skills

Proactive mindset

Job description

A financial technology company in the UK is seeking a Partner Experience professional to enhance partnerships through effective onboarding and relationship management. The ideal candidate will have over 3 years of experience in customer success or implementation in B2B SaaS settings. Responsibilities include leading implementations, maintaining relationships, and ensuring measurable value for partners. This role offers competitive salary, autonomy, and opportunities for professional growth.